[Resolved]  Vodafone — Bill not recieved and connection barred

Hi,

I have been using my vodafone for the last 5 yrs, and been using the current number [protected] for the last 2.5 yrs. Since I was traveling, I had requested Vodafone to provide my mobile bill on the emails address (Gmail and Yahoo).

Even after calling them several times on 111 they have not sent the bill. They have also barred my services due to non payment of bills. I do not understand how I can pay the bill without seeing the bill. Moreover I insist on seeing this bill as I have been charged exorbitantly high even when I was not using this number. As I was traveling in Gujarat, I was using a local number thers.

It has been an extremely harrowing experience trying to call 111, it does not get connected to the complaints section, and if it does gets connected after trying for hours, their server does not work, and the customer should call back after 4 hours.It is not a joke, for the past 3 days, i have been trying to reach 111complaints session, and have held the call for more than 15 minutes, still not got connected.This has happened more than 10-12 times in the last few days. Imagine the time wasted by the customer in this process.

Even after being a loyal customer for several years, this is how you get treated, and there is absolutely no regard for customers. I have decided to now move on to a different operator. Vodafone has the worst attitude towards it’s customers.