[Resolved]  Vodafone — Complaint on billing & blackberry internet service

Address: Mumbai City, Maharashtra

________________________________________
From: acknowledgements <[protected]@vodafone.com>
Date: Tue, 7 Feb 2012 13:30:52 +0530
To: <[protected]@gmail.com>
Subject: Happy To Help: Complaint on billing & blackberry internet service


Dear Customer,

We thank you for writing to us. We have referred the matter to our concerned department and will definitely revert to you within three working days.
To enable us to process your request at the earliest, we request you to kindly re-check the email sent by you

- Does it mention the Vodafone Mobile number? Please do include the number without which we will unfortunately not be able to process your request.

- If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS <Email>space<E-MAIL ID> to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which request you to please resend your email to us.

If you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

Happy to help,

Vodafone Care

Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

This is an auto-generated response. Kindly do not reply on this mail.
To access your online account, please register for My Vodafone services through our website www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

View and analyze your bill / account statement
Pay your bill / security deposit
Change your talkplan and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one

SMS service commands list

To activate/ deactivate the below services, you can send the corresponding code as an SMS to111 (toll free).

Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 4 hrs
2 Vodafone Roaming ACT VR CAN VR 111 4 hrs
3 Basic International Roaming *Subject to deposit applicability and verification ACT BIR CAN BIR 111 4 hrs
4 STD ACT STD CAN STD 111 4 hrs
5 ISD * Subject to deposit applicability and verification ACT ISD CAN ISD 111 4 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 4 hrs
7 Itemized Billing ACT IB CAN IB 111 5 hrs
8 Voicemail ACT VMS CAN VMS 111 24 hrs
9 Call Conference * Subject to deposit applicability. ACT CC CAN CC 111 24 hrs
10 Call Forwarding ACT CF CAN CF 111 24 hrs
11 Call Hold ACT CH CAN CH 111 24 hrs

-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 7 Feb 2012 08:02:30
To: <corporate.[protected]@vodafone.com>
Reply-To: [protected]@gmail.com
Cc: <corporate.[protected]@vodafone.co.in>; <[protected]@gmail.com>
Subject: Complaint on billing & blackberry internet service

Hello,

As an premium customer from past 10 years I had never experience such a bad experience from vodafone,Now really finding it very difficult to use a vodafone,Hope u understand the sensitivity of the issue,I am using 3 numbers of vodafone named under rupesh sakpal(Myself) mobile numbers [protected],[protected] & [protected], facing lot of issues with all the 3 numbers,let me go 1 by 1 for all the 3 issues,

1)I am using a blackberry phone for the number [protected],plan BB 399, where I am facing the problem with Internet service in roaming area,had also visited to vodafone gallery for the issue Wherein they had replaced the sim card & said it will be resolved,but still the problem is not resolved,though I had also discussed with vodafone customer care 10 times, if I would not be able to use the internet service in roaming area(virar) at home, then I don't think I have to continue with blackberry service, if I am at mumbai then I can have an access for internet at my office why to spend 400 rs if not required,

2)Mobile number [protected],now i[censored] will go through the bill details the bill is of Rs 1712,out of which current charges are 1580 & rest are previous balance,need to understand here if I am using a plan of 165 group talk then do u think I should get such a huge bill,are u guys using the strategy of high credit limit high bill,pls see to it what plan I am using & think twice before sending any bill,also if I had set my credit limit for 500 then it means I am comfortable with credit limit, I hope it is a customer call whether to increase the credit limit or not & no one is authorized to do so without confirming to the customer, kindly revise the bill with the actuals & fix my credit limit to 500 & should not be increased without confirming me,

3)Mobile number [protected],this number is with the plan of group talk with the number mentioned above I.e [protected], 3 months back I had faced the same issue mentioned above,credit limit of 1000 getting the bill of 800,wherein I had fixed it to 500 ,nw I am comfortable with it,Do u think u guys should get an alerts from customers for rectifcation at your end,

Kindly take a necessary actions to resolve the issue mentioned above ASAP or I would not be having option apart from changing the service provider,

Waiting for positive & instant response

Thanks & Regards
Rupesh Sakpal
Sent on my BlackBerry® from Vodafone