[Resolved]  Vodafone — MNP - Port out not done

Address: Mumbai Suburban, Maharashtra

Hi,

I am Amit Maheshwari having Vodafone mobile no. [protected]. I am having corporate plan of Ernst & Young. In November 2011 I have changed my company to Tata communications. As per my new Company's corporate plan I have to take Tata DoCoMo no. for company’s corporate scheme. On Dec 1st, 2011 I have messaged for port out request. My request was rejected. After my further investigations from customer care of Vodafone it was informed to me that since I had corporate plan activation this port out was not happened. On my 3 to 4 times enquiries, every time it was informed to me that port out will happen in 72 hours. It’s almost 1 month gone and finally now I have to take new no. from Tata but my port out is not happened. Finally I am converting my Vodafone no. from post paid to prepaid. Now I have to carry two no.s and two hand sets and all cost to me approx 25000 to 30000. Should I claim it on company?

My contact details are as follows:
Amit Maheshwari
[protected]
amit.[protected]@gmail.com
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Dec 24, 2016
Complaint marked as Resolved 
Verified Support
Dec 27, 2011
Vodafone India Customer Care's response
Hello Amit,

Thanks for writing to us. Please note that the concerned team will contact you within 48 hours. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai
Verified Support
Jan 06, 2012
Vodafone India Customer Care's response
Hi Amit,

Please be assured that we're working on your concern and will get in touch with you within 24 hours. Email us at vodafonecare.[protected]@vodafone.com for any further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai
 
3 Comments

Comments

Hi Amit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
No one has provided me neither Docomo guys nor Vodafone guys solutions. I really dont know what to do.
Dear Customer,
Your issue has been resolved, Should you require any further assistance please mail us at [protected]@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO

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