Vodafone India Complaints & Reviews

Vodafone — Overcharging in the Bill

Dear Sir/Madam,
I am Vinay Gupta a post paid customer of vodafone([protected]) since last 4 years.
In the month of january I had activated international roaming on my connection. When I received the bill I was shocked to see that their has been 13 calls made from my phone on the 111 number for 13 times and the duration of all the calls are 1 minute 51 second and time of these calls are overlapping(Second call started on the same number before first call is over) which is not at all possible. First i had not made these calls second how is this possible that duration of all the call are same and they are overlapping also.
I had lodged the complaint but it was of no use. I went to vodafone care okhla also and they said that it looks like a fault of the system and they sent the email further but till today I haven`t received call back from vodafone care.

I am sorry to say if this matter is not sort as early as possible then i will have to take some hard action against it.
Kindly do the needful and sort this issue as soon as possible.

Thanks in anticipation

Regards
Vinay Gupta
[protected]

i also felt the few billing & metering related problems wiyh vodafone.

I have two vodafone numbers that are in corporate plan and as per the plan CUG calling is free, However since Nov 2012 you guys are charging me on CUG calling.I had marked 100s of emails, 1000s of calls, registered complaint with Nodal officer but no solution till date. Every month they disconnected my no. and called me to pay the access bill and assured that same will be adjusted in next month but till date no luck. Complaint registration no. are [protected],[protected]

Vodafone India Limited — BILLING OVERCHARGE

Dear Team,

I have a postpaid connection from more than 5 years [protected] (Manish K Malpani). From last 5 months company charges me 150/- per month as Rs 1/- plan which i have never opted. I complained many times but still charges levied on this number after discontinue this service.

Dear Sir,

Last month the company gave me a bill of 3000 rupees which quotes that i have been charged 2000 rupees for my internet usage.
Now, I have messages confirming that my usage was under there schemes of which I activated twice and I have SMS from the company
that my service has been activated.


P.S. I cannot attach my copy of the bill as there is some problem in uploading

Vodafone- postpaid connection — Post paid connection not activated even after 20 days of proper application

Hi !

Evenafter applying for a vodafone postpaid connection and the necessary cv done 20 days back, I have not yet been given the services promised( infact not yet activated). Adding to this they collect a deposit of Rs, 600 even before the application gets logged in.

I suggest pls dont go for a vodafone postpaid connection.

Vodafone mobile number — Servicing of Product & false information

I am using Vodafone mobile number [protected] and facing a lot of problem with company. They activate tunes three times in my mobile. and 4 Jne 2008 the had colleted advence 250/- for converting my number in postpaid . Niether they retun the money nor convert my number in post paid after regulat followup.

post paid connenction — high charging

I have a mobile phone connection my no. is [protected]. I used airtail live in last month and tried to download some games, but it is failed and I have charged. I have tried twiceto make a complaint to regarding this issue but I had not responded, voice mail registered my concern and ask to be contacted later within 2 hours time. I have not contacted after that time.I am very pleased if some body tell and explain me about my last month charged. waiting for a call.

Vodafone India Ltd. — complaint against postpaid connection

dear sir/madam,
my name is waish khan R/o 28 near main road mandawali new delhi i had a vodafone no. [protected] and i had apply for the change it prepaid to postpaid and submit all document and payment regarding this process on 23/02/09, according to vodafone executive my no. will work as postpaid within 48 hours.
but my prepaid no. is dead and i havn't received any other or ulternate no. and they don't receive my calls.

False Connection — Neighbour has taken wrong connection

Dear Sir,

Actually my Neighbour is in Police deptt. & he is taken electiricity connection by using KATIYA from TWO sides.
To avoid something wrong which can be held in future as RAINY season is there but he can't listen anything.
I have already complained this to our near by Jankipuram Electricity Board they are saying Plz lodge your complaint to Vigilance Department

Plz. do the Needfull at the earliest

with regards,

Girish

my number [protected] call histery

Vodafone — post pad

sir ,
i am vodafone prepaid costumer . From last 3 months shopkeepers are charging RS 1, 2, 3, extra on recharge value

Hi Ashar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl7zsn9 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Connection — Billing problem

I was hutch customer (+[protected] in year 2001 (One of the old customer) and then became Vodefone customer by virtue of acquisition. Here is what the customerism I have got from Vodefone.

From year 2004, I became elligible for corporate connection and the same connection was transferred to corporate connection scheme. So my company used to pay my telephone bills. I resigned from this company in Mar'2010 and before leaving the company I had given repeated reminders to Vodefone, Kolkata to clear all my bills from that company till I leave the company. As I knew that once I leave the company any pending bills can not be paid by the company as I am out of their payroll. I had continued the same number from Apr'201 in my personal name and that is why I was keen to close all the pending bill in corporate connection. Thye didn't give enough attention at that time and suddenly they thought that it is very easy to claim the pending bill from an individual and taken to the route.

For last couple of months Myself and my family members have been harresed like anything. Initially Vodefone thought that the people don't want to change the number and if they stop the connection then I am bound to pay. Still I did not paid the pending amount as I was not supposed to pay. In Sept'2010 Vodefone discontinued my connection and started following up myself and my family members why I am not paying it. I have given them the history of pending bills and everytime I interact with new person from Vodefone I have to telll the same story and then they didn't turned up.

Last time I have given offer to Vodefone that if you guys declare that "The pending bill till Mar'2010 was supposed to be paid by corporate but as they haven't paid the same, being the customer of same number new customer is paying" Once they give this statement I will pay the same and close the connection to take happy exit from Vodefone. Again that guy from Vodefone didn't turned up.

Recently I got a mail from Vodefone that they are going to take legal action against me. I am least bothered about that as I know what I am doing is right. In case Vodefone wants to go to court I am ready to go and want to see the end of it.

To me it was very simple. In case you say the corporate connection is to be paid by corporate and not an individual, then why Vodefone is not charging it to corporate.

Vodafone — Rates drop but still charged higher amount

Hello,

I started using the Blackberry data plan a year & half back. It was an Unlimited data plan @ Rs1099/- per month. Sometime in August 2010 or so the plan rate was dropped from Rs1099/- to Rs 599/- per month. However, I continued to be charged Rs1099/- till Feb '11. When I called vodafone I was told I would get a call back in 1 hour. No call came for one week. Then I wrote to some email from vodafone where a lady called after 2-3 days. Her reason for me being charged Rs1099 was because I had not called & informed them to change plan.

Bottom line...Plan was the same..Unlimited data Plan...cost changed from Rs1099/- to Rs 599/-. What if the plan rates had gone upto Rs 1500/- . Would vodafone still have charged me Rs1099/- just cause I did not call them.

Rogelio

Vodafone — Sending me bills every month after deactivation

Inspite of many complaints vodafone people are sending me bills after deactivation of my numbers [protected] & [protected] .Its been more than 4-5 months that i deactivated these numbers, They still send me bills everymonth. I companied many times and they say its updated in the system..I hate vodafone services..I request you all to not to go for vodafone connections..

Thanks
Jyothi

Vodafone — services not activated from past 11 days and false information providing

on 2nd january i requested for postpaid connection for the same number that i am using. i got the sim and paid rs 250 as security. but since then i have had almost 5 telephonic verificatins but my no has not been activated. on being from the customer care executives i was told that home verification was negative that means that there was no one at home when they personally verify the address. but according to me i was present at my address. then again i told them to verify my address and they said that within two days my address will be verified but nothing happened and when i asked them they me that they had come at 9 am on 9th january but there was no one at home and they said thay asked mr chopra but he didint give any good response. but mr chopra lives in delhi and he wasnt even here in faridabad. so false inforation was provided to me. since thein i have visited vodafone stores but no help has been provided to me.

Vodafone postpaid mumbai — Not deactivating connection and sending bills even after disconnection

Hi Consumer Complaints,

I was using vodafone corporate plan while i was in mumbai. I had to move to another city hence i had to deactivate the account, so i dropped a mail regarding the same in October 2011 after paying the complete dues. Inspite of repetitive mails on the same i am still receiving the bills with late patment fees continuosly. Please sort the issue.

Regards,
Lokesh

HAHAHAHA I understand exactly how you feel as I have rcvd a similar mail from this Haresh Gore and I have sent a stinker message to him saying his client is an !@#$%^&* and that they can take me to 100 courts d world over and I'd still not pay them for the mistake of the imbecilic Vodafone staff who they have picked up straight out of schools and don't know what they are talking about
call up their call center for any billing problem and all you'll get to hear from the other side of the phone is sorry for the trouble blah blah blih blih and your problem is still not solved.
go to pay your dues and their staff refuses to accept your payment stating its not within the billing cycle and I tell them I'm off- out of the country and then how will you chase me for the payment...but no the dumb madam refuses to understand. and now they serve me with a notice which I have used it as a toilet paper.
I did a search on this Haresh Gore and nothing came out of it so I believe he's some sidey advocate Vodafone has appointed to send standard notice to people to scare them but then there are people like you and me who don't scare easily
and even fools know to take any one to court is nothing less than 10 k which is way more then our dues...so why would they spend 15k to recover 5k?(hypothetic)

I'm new user of Vodafone's corporate post-paid connection plan. Like any other mobile service providers in India Vodafone was never behind in the race of charging customers for services which they never asked for. I somehow managed to continue and pay part payment of my post-paid connection .even after paying part payment they have disconnected my no. with out any intimation.

Then i have decided to close this no. forever and for the same i have marked a email many of times but no. revert from Mr. Rajesh Gupta who is Team leader of Vodafone.

In March 2013 when Vodafone made a mistake in my bill and even after providing them enough evidences on the extra amount that I was charged for Internet usage they were adamant to revert back the charges and send my an updated bill.

But Vodafone kept on sending me bills every month with late payment charges on the balance amount. By this time my Vodafone connection was still not deactivated and I was able to receive incoming calls, which were mostly from Vodafone representatives.

The mistake in my December month’s bill – they charged me for internet usage at 10p/10KB rate, Note: I had a 2G VMC 99 internet plan at the time of activation. This service not activated on my number but so I was charged at 10p/10KB for 7 days in the month of March 2013.

I was suggested by a Vodafone representative to wait and i will get the waive off then pay the bill. Latter on i have asked to pay part payment to continue the service hence i have paid INR 500. But without any intimation they disconnect my no. and after checking with the tele. executive i found my no. got suspended due to outstanding amount. I was willing to pay the outstanding amount and short out this issue. Hence i have decided to pay but still got many a calls from executive and they are harassing me very badly.
They did send me an updated bill afterwards but I was still being charged for something which was a mistake from their end! I refused to pay the bill.

After 2 months now yesterday 2013, I got a letter from High court advocate (Harish S Gore) which says that his Client, Vodafone will be taking legal action against me if the outstanding amount is not paid ASAP. I am still not going to pay a penny to Vodafone India Limited. If they plan to take legal action, I am prepared and ready to provide details on all communications with customer care during that period.
On the High Court advocate( Mr. Harish S. Gore) mentioned tow mobile no. [protected]/[protected] both no. is usually switch off. I had a word with Mr. Irfan yesterday on [protected] and he has given me wrong id for forwarding me to all correspondence.

I tried to forward the details due to wrong id i got bounce back, hence tried to call on his no. [protected] but no. is switched off.

Just wanted to warn and inform everyone about the ill practices of Vodafone India Limited which entered India back in 2007 by not paying capital gain tax of Rs. 11, 200 Cr to GOI, which has now grown up to Rs. 20, 000 Cr.


Thanks and Regards..
Amit Kumar Sinha
[protected]

From: gaurav mardia ([protected]@hotmail.com)
Sent: 04 October 2013 19:13PM
To: Relations Assist (MUM), Vodafone India (relations.[protected]@vodafone.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:02PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Dear Mr Ram Mudakavi,

I am sending you a copy of the mails sent to vodafone following an incident of fraud from vodafones side. I found your details on vodafone site and hope that you are more responsible, ethical and not as immoral and rude as the rest of the vodafone employees I have come across so far.

Please go through the following mail and get back to me asap.

Sincerely... (The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:12PM
To: vodafonecare.[protected]@vodafone.com (vodafonecare.[protected]@vodafone.com); nodal.[protected]@vodafone.com (nodal.[protected]@vodafone.com); Appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Sending a copy of the mails sent to vodafone over the last 45 days.
Have got no resolution from vodafone for the unauthorized charges.
(The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 10 October 2013 15:35PM
To: [protected]@trai.gov.in ([protected]@trai.gov.in); [protected]@consumergrievance.com ([protected]@consumergrievance.com); Appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com)
Ms. Jacqueline Mandkur,
(The above 2 mails were attached)

From: gaurav mardia ([protected]@hotmail.com)
Sent: 16 October 2013 15:17PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); Rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); (appellate.[protected]@vodafone.com) (appellate.[protected]@vodafone.com); (nodal.[protected]@vodafone.com) (nodal.[protected]@vodafone.com); (nidhi.[protected]@vodafone.com) (nidhi.[protected]@vodafone.com); ([protected]@gmail.com) ([protected]@gmail.com); ([protected]@mtnl.net.in) ([protected]@mtnl.net.in); (vodafonecare.[protected]@vodafone.com) (vodafonecare.[protected]@vodafone.com); (corporate.[protected]@vodafone.com) (corporate.[protected]@vodafone.com); ([protected]@consumergrievance.com) ([protected]@consumergrievance.com); ([protected]@trai.gov.in) ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
Dear Ms. Mundkur,

Thanks for forwarding my mail to the concerned authority.

Regretfully, I am still to receive any response from Vodafone.

Every two days I get a call from the billing dept. and I have to explain the situation again, just to be told that "I cant help you, you will receive a call in 48 hours". Not only that, but also there is this annoying pay your bill commentary running every time I try to make a call; which I have to call again and explain the situation to one of your representatives to have them deactivate the bill pay notification on the phone.

Finally, I would like to sum it up for your perusal. The last time I had called Vodafone (since vodafone never bothered to respond to my requests), I was shocked at how many times one can change the blatant lie of a story. The first time I called, I was told that it was me, who called and asked for the disconnection of the plan six months in advance, notice that he only said disconnection even then and not change of plan, on obviously not being able to substantiate these lies they fabricated a newer one, now saying that on expiry of a prepaid data plan it is automatically switched over to max data charges without authorization or intimation. This time I was told that as a SPECIAL GESTURE, I was switched over to maximum open usage charges because I am a valued customer. Somewhere in between, my relationship manager Rajashree presented me with a 30% discount on the fraudulent charges, which I find is a new level of cheapness and desperation to swindle customers. On all occasions, all the representatives I spoke with concurred on one fact, that there was no data plan active on my number, EVER!!; but still they could see data usage; this proves that there is some glitch in your accounting procedure. This is the most unethical and blatantly shameless expression of immorality and cheating I have ever experienced.

I humbly request you to once again to reverse these false charges and help me resume the rather satisfactory service I have been enjoying for the last several years. The false charge has now somehow risen to about Rs. 10000 from Rs. 7500.

Hope you can get back to me with a reasonable solution.

Sincerely,
Mr. Mardia.


Date: Sat, 12 Oct 2013 13:35:50 +0530
Subject: Complaint of Mr. Gaurav Mardia
From: [protected]@gmail.com
To: Appellate.[protected]@vodafone.com
CC: [protected]@hotmail.com
CFBP
Council for Fair Business Practices

COMPLAIN No.
00067
26
/2013
Ms. JP Mundkur

Appelate Authority
Vodafone India Limited
2nd Floor, Skyline Icon,
86/92, Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East, Mumbai 400059.
Ph: [protected]


Dear Madam,

The Council has received the below complaint from one of your valued customers
Mr.
Gaurav Mardia
from
Mumbai. We request you to please look into the complaint and respond to the Complainant ASAP and would like to have your comments on the same.

We would appreciate an early reply.

Thank you,


ASHA IDNANI
CHAIRPERSON, CONSUMER GRIEVANCES REDRESSAL COMMITTEE
COUNCIL FOR FAIR BUSINESS PRACTICES

Great Western Building, 130/132, Shahid Bhagat Singh Road, Mumbai 400 023

Tel : 2288 5249 / 2284 2590 Fax : 2284 4783

Email : [protected]@mtnl.net.in/ [protected]@gmail.com

Website : www.cfbp.org / www.ccrc.in
COMPLAIN No. 0006726/2013
Complainant Details
* Complainant Name: gaurav mardia
* Address: mumbai
* State: Maharashtra * City: mumbai * Pincode: 400025
Telephone No:
Mobile: [protected]
* E-mail: [protected]@hotmail.com

Complainee Details
* Company Name: vodafone
Contact Person:
Address:
State: Maharashtra City: Pincode:
Telephone No:
Mobile:
E-mail:
Complaint Details
* Category: Telecom
* Subject Line: cheated by vodafone
* Nature of Complaint: Dear Rajashree,

Thanks for your mail. I regret to inform you though, the 30% discount offered is rather insulting to me. I am not asking for discount. I am asking to revoke the false charges altogether!!!
I have been using the service for close to 15 years now and have contributed to huge revenue on Vodafones part.

I have been cheated and taken advantage of for being an old customer.
Over the past 2-3 years, I have been using yearly internet plan and pay for it annually also. Suddenly one fine day Vodafone decides to disconnect my yearly subscription and switch me over to open usage rates when I have not even asked for it. I have not been informed or taken authorization for disconnection of yearly plan or activation of full rate usage.
You can see in the account details that I have been using data services for the last few years, yet your representatives insist that there was and is no data plan active on my number. I find this highly questionable and dishonest.

I am really shocked and appalled by the business ethics employed by a supposedly consumer driven company.

Once again, I will not be held responsible for your internal miscommunication and dishonest methods.

I am attaching the mail I sent to you and a few other consumer protection organizations.

I really do not wish to waste any more time on this issue since it has already been pending for almost 2 months now. I hope you do not force me to consult my legal department or escalate the issue on social media sites and gather more vodafone consumers who have been duped and cheated in a similar way.

I hope you can reverse the fraudulent charges immediately and restore my phone services to its usual setting.

Sincerely,
Mr. Mardia.


Dear Sir,

I regret to let you know that I am suffering from the worst kind of customer service from Vodafone than I've ever experienced in my life.

The charges mentioned on my account are fraudulent and false and I will not be liable to pay for Vodafones errors/mistakes/frauds.
Relationship No- 1.5011367
Mobile No- [protected]

I have called my relationship manager more than 15 times and with no resolution of the problem. Every time I am assured that I will receive a call 'within 24 hours" and till date I am still to receive any calls from Vodafone.

I have been falsely charged the amount of Rs. 7538.97, which has now increased even more with your fraudulent charges; under the pretext that I had called up vodafone 6 months in advance and asked for deactivation of my internet plan 6 months into the future and apparently Vodafone took my request for 6 months in the future. This is the kind o[censored]nbelievable lies I was told by the representative. Shocking as it sounds, it is complete lies.

On calling again, I was told a different story that there was some technical error on vodafone side and they messed up the data account and did not switch me over to the plan renewal and instead decided without my knowledge or permission to deactivate my currently used data plan and charge me full data rates without any plan.

It has now been over a month and several calls from my side with no resolution. As frustrating and appalling as Vodafone has made the situation, I would like a final resolution of the problem or a switchover to another service provider.

Sincerely,
Mr. Mardia.
Attach Documents:


REPLIES


SUBMISSION DETAILS
Date: 10-October, 2013 at 15:49:52 I.P.Address: 60.254.32.40


This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.


From: gaurav mardia ([protected]@hotmail.com)
Sent: 17 October 2013 13:49PM
To: appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); Rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); (appellate.[protected]@vodafone.com) (appellate.[protected]@vodafone.com); (nodal.[protected]@vodafone.com) (nodal.[protected]@vodafone.com); (nidhi.[protected]@vodafone.com) (nidhi.[protected]@vodafone.com); ([protected]@gmail.com) ([protected]@gmail.com); ([protected]@mtnl.net.in) ([protected]@mtnl.net.in); (vodafonecare.[protected]@vodafone.com) (vodafonecare.[protected]@vodafone.com); (corporate.[protected]@vodafone.com) (corporate.[protected]@vodafone.com); ([protected]@consumergrievance.com) ([protected]@consumergrievance.com); ([protected]@trai.gov.in) ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in)
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Once again Vodafone has made life miserable for me! This time by completely barring outgoing calls and data on my number only because I did not agree to pay for the fraudulent and fabricated charges on my account.

This situation has now become intolerable. I would like to receive a call immediately to resolve this issue.
I have no words to describe the pathetic service or the lack of it from Vodafone. Its not the staff as much as Vodafone's own immoral practices to fleece its clients and steal from them.

None of my several calls or mails or posts on facebook have helped or made any kind of difference to Vodafone at all. Vodafone is still as unbothered, careless and unscathed in its terrible service; and I am still to receive a call 'within 2 days' since the last month and a half.!!!

This is the kind of pathetic service that a so called telecom giant offers. My next mail and a synopsis of this most disgusting experience is going to be to the Press, TRAI and my lawyers.

Since Vodafone might not care about it customers, I suggest you go through the following attachments to get an idea of what Customer Service means as well as a brief introduction to morals, ethics and acceptable practices!!!

http://www.trai.gov.in/PRESSRELEASENO952005.aspx
http://www.trai.gov.in/WriteReadData/Direction/Document/Dire10-7-13.pdf
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄
http://www.tccms.gov.in/


Most Disappointed,
Mr. Mardia.


From: gaurav mardia ([protected]@hotmail.com)
Sent: 22 October 2013 16:19PM
To: [protected]@consumergrievance.com ([protected]@consumergrievance.com); appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com); rajashree.[protected]@vodafone.com (rajashree.[protected]@vodafone.com); relations.[protected]@vodafone.com (relations.[protected]@vodafone.com); nodal.[protected]@vodafone.com (nodal.[protected]@vodafone.com); [protected]@gmail.com ([protected]@gmail.com); vodafonecare.[protected]@vodafone.com (vodafonecare.[protected]@vodafone.com); corporate.[protected]@vodafone.com (corporate.[protected]@vodafone.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@trai.gov.in ([protected]@trai.gov.in); [protected]@complaints.com ([protected]@complaints.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in); [protected]@mtnl.net.in ([protected]@mtnl.net.in); durga1.[protected]@vodafone.com (durga1.[protected]@vodafone.com); ranjitkrishnan.[protected]@vodafone.com (ranjitkrishnan.[protected]@vodafone.com); [protected]@vodafone.com ([protected]@vodafone.com); dipika.[protected]@vodafone.com (dipika.[protected]@vodafone.com); ashish.[protected]@vodafone.com (ashish.[protected]@vodafone.com); rashna.[protected]@vodafone.com (rashna.[protected]@vodafone.com); dola.[protected]@vodafone.com (dola.[protected]@vodafone.com)
At the end of my wits now about what I can do to get any kind of justice and protection from Vodafone.

It has been more than 2 months since I have been complaining and Vodafone has not bothered to pay heed to any of it. After over 50 phonecalls, 20 mails and social media postings, there is still no response or hint of any concern. Most lethargically, I'm always told that I will receive a call in 2 working days, (still waiting for Vodafones 2 days).

A few of my complain numbers:[protected]
[protected]
[protected]
[protected]
I cant locate all of them since I have so many. This should suffice for now I suppose.

I finally visited the Vodafone store on 19/10/13. The manager over there, Mr. Subhash was completely convinced with the genuineness of my concern and assured me that since it was such a simple and genuine problem it will be fixed immediately and the false charges will be revoked. Surprisingly, after spending 5 minutes in the back office he returned as a transformed person, saying that if I wanted to use my phone I will have to succumb to Vodafone's demands and pay the fraudulent charges.

I have been using 2mbps unltd plan on my number since 2-3 years. Now vodafone refuses the very existance of such a plan. In fact as per the representatives, Vodafone has erased all my previous data usage details and there is no details of start date and end date of my previous ongoing data plan. As you can still see though, there is data usage over the last 3 years but no active data plan. Suddenly vodafone disregards all my previous plan details and prepaid amount thereof and switches me to open usage charges without informing or taking consent. I have explained this multiple times to your representatives and some of them even understand the issue quite clearly and intend to help me out as well but due to the twisted and corrupt policies of Vodafone; are unable to process any genuine cases. And invariably, after being unable to resolve the issue, the candor of the rep changes drastically into someone rude and mean and unfazed.

Falsely charged amount : approx Rs. 11000/-
I have details of all bills paid, since they are paid through my company account. I can very easily prove my point in court if thats where you want to take this. Details of my yearly plan that you have refused the existence of completely. (Ms. Krishna Patel, Appellate desk). and details of my monthly bills that do not show billing for data. and a short recording of your representatives confirming that there has been constant data usage for the last 3 years but no active data plan.

Request for full reversal since I have been on the yearly unlimited plan.

Please refer the mails below to get an idea of the mental trauma and torture caused due to Vodafone and its horribly blatant dishonesty.

Mr. Mardia.

Even I am facing similar problem for my
post paid connection of vodafone.

It is mental torture

best regards,
Santosh Phulpagar

Wrong Billing & Harrassment by Vodafone

Dear Sir,

I am very disappointed by vodafone team's response, wrong billing and harrasment since I have been requested them for plan change earlier than aug 15 as per my usage which were reduced. the vodafone plan previously opted INR1299 which I had requested to vodafone executive to change it some redplan INR600 and he has assured me that it will be done but unfortunately it has not done then after I visited in vodafone koparkhairane gallery where they again told me to call their customer care becouse it can not be resolved in gallery.then after I again called their executive and he told due to server problem it can not done and advised to visit gallery again, again I visited koparkhairane gallery but this time they has provided their relationship manager's contact for resolution, after contacting him, he said this could not happen due to issue in server and regreted. after that I couninously in touch with him daily to resolve this issue at that time billing payment was INR 3000/- but instead of solving this issue vodafone has disconnected my phone services many times, even many times I have requested that please do not disconnect my since there is a lot of calls which are important will be inturrupted but still vodafone has not cared and terminated connection after accepting that it is their mistake (server problem).still I continoues to keep on reminding vodafone team whenever they sent bills for payment that I will definately pay the bill never said I did not but the matter which I as a customer expect to resolve in proper manner has not done.finally I have recived a legal notice by vodofone to pay the bill of INR 5007 within 7 days otherwise we will be force to pay18% additional ammount over and above INR 5007.0. sir, This is the telecom company like vodafone who dont care about customer's problem and they arrange to send legal notice wihtout understanding the customer issues and resolving them in fair manner.Mr Harish Gore(adv highcourt-vashi) is looking this legal case.I can show several mail communication made by me to vodafone but not a single assurance recived. I would request to look at this serious issue and help us to resolve.

Thanks & regards,

RP Singh

Vodafone Prepaid — Prepaid not get active

Hell...

I had used your nonsense service as Postpaid [protected]. I request to migrated prepaid. I paid my os bill at all. still Negative O/s Rs.250. I received sim card from NSG Engg.. for Prepaid Sim NO.[protected]. This is new sim for Prepaid Migration. Still not get activated the mini store person. I have spoke with MR. Arun (Who is a Great Employee of Vodafone Mini Store) He provide wrong commitments continueosly. I called to him He pick the call and disconnected. For This purpose more thatn 24 times I called. Still Not get active. Can you activate the prepaid or not.

I need call back from yours [protected]. I am in Chennai right now. I Need immediate resloution.

Sir i have purchase new vodafone prepaid card on 25th june i have summited the necssary documents the sim was activited in 4 hour but then i have received message from vodafone that ur sim card service has beiing deactivated document due to u have summitted 3 month old electrcity bill and i re-sumitted the document with current month electrcity bill xerox but the then also it is not activited when i called the customer they are replying that ur document have not being sumited then i personally went to vodafone gallary the guy over there is asking me for sim card then only he can activited the sim i told him i[censored] req sim no i can give u but he wants sim card i have take the new sim card for my brother who is now studing in pune and i am not able to get sim card Sir plz help me to activated my sim card plz give me reply Bad vodafone Service

Vodafone Prepaid — not getting benefits of recently recharged

I am using vodafone from past 3 yrs recently i recharged a 75 rs offer i didnt get the benifits of recharge plz help me this is the 2 compliant for vodafone.

Hi Manjunatha,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your details, mobile number and E-Mail ID here and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — MISCOMMUNICATION OF PLAN

This is regarding mis communication of plan for my vodafone no.[protected]. Earlier i have plan of 99 monthly rental. I approach Vodafone's Mall road office in Ludhiana in March 2010 regarding change of plan. I met with Mr. Samrat[protected] for the same. He communicate me that i have to deposit 250/- security and to clear all dues and my monthly rent will be converted to 49 monthly rent. I have done the same. But to my surprise when i got bill for the month of March 2010 and i saw monthly rent of rs.120.97. when i again approach to vodafone store of Mall road i came to know that Mr. Samrat has been transferred to another branch. I met with Ms. Shilpy regarding my problem but again to my surprise she told me that i have to met only with Mr. Samrat and she can't help me. I also lodge a complaint at customer care on 20/04/2010 vide complaint no.[protected] but till date no resolution received. I request you to look into the matter and resolve the problem at the earliest. My contact no. is[protected]

Vodafone — performance of website

performance of vodaphone website very poor
unable to do online transanctions

rgds
dinesh,

Irresponsible Service Provider,

Hi,
This is Tamil,
I used Postpaid without any benifits for d past 5 yrs, Recently i migrated my postpaid no to prepaid no.They disconnected my call before my billing cycle closes.Being d golden customer i produced my bill copy for proof, they r not accepting there own network ID Proof, see this is d fate of vodofone network. Untill now they haven't activated my prepaid sim for my usage. This is the customer care relation between d people.

Vodafone — PAYMENT MADE BUT NOT ACTIVATE

I HAVE VODAPHONE CONNECTION BEARING NUMBER [protected] AGAINST WHICH I HAVE MADE THEPAYMENTTHROUGH MY INTERNET BANKING TODAY BUT NO ACTIVATION IS THER THE PAYMENT MADE FORRS 1222/-

Dear Mr. Satinder Sharma,

Thank You for contacting us. As our Customer Care Team must have informed you, your number has already been reactivated and that your payment have been received. If you need further help, do mail us at vodafonecare.[protected]@vodafone.com. We would be happy to help.

Regards,
Vodafone Customer Care, Delhi.

Vodafone Mobile Service — Service

I had got post paid connection (group card) from your sales marketing people purcahsed from my office.
As I connected service, I getting three or four calls daily as asking for another person named 'Balaji'. I getting the calls from various banks and his friends regarding the loan which he takes from them.
I think this post paid connection would be used by another person and was selled to me.
I am really unhappy with your customer relationship as I already report it even to the same sales person and also to customer care through mobile, still not yet action taken.
So please kindlytake action on this matter, or else I need to cut off my connection.

Senthil

Vodafone/ mobile Services — Against undo billing

Hi,
I am using Vodafone mobile phone no. +91-[protected] form last so many years, at present I am using advance rental Rs. 499 tariff plan, last month this November 2008 bill they send us Rs. 150.00 extra charge as rent, I have called to Vodafone call center they are not giving me right response. I have tacked to different-different agent all most 4 hours in this in period I was on hold 3 hours, in this period I have tacked Mr. Mohit (Floor Supervise) they given answer me that your advance rental plan is over that’s way we charge it. I was complained him without any information they can not change my tariff plan, they did not send me any sms or call before changing my tariff plan.
So please look after this issue.

Sumit Gupat
I-130, Shastri Nagar,
Meerut
Phone No. [protected]

i phone vodafone — no service provided

I purchased the vodafone connection on 3rD Jan and since i have a i phone 3g it requires the settings sent by the service provider!( vodafone) . I have requested for the activation of the internet facility several times by not just calling the vodafone care (111) but also meeting their executives at the Vodafone Store. either have been of no usE. Today (11-jan-2009) i have spent 1hour talkin to " the executives" and it has only resulted in putting me on a hold for 30mins!! which was eventually cut off. my phone numbr is [protected].. if this has not ben responded to within 24hrs it will lead to proceedings before the consumer redressal forum.

Vodafone — no service provided

i have postpaid connection of vodafone. i have availed vodafone live service which has discontinued for many days. i am trying to get in touch with executive of company but nobody is coming on the line to help me start vodafone live

Vodafone mobile — balance deduction

AM CUSTOMER OF VODAFONE COMPANY MY VODAFONE NO IS [protected],


I AM RECHARGE MY VODAFONE MOB. ON 2 OCT AND 11 OCT 2009 FOR Rs. 199 RECHARGE VOUCHER AS PER RECHARGE MY ACCOUNT VALIDITY IS CREDITED FOR 1st OF DEC 2009 ( 2 RECHARGE MEANS 60 DAY ), BUT ON 10 NOV 2009 MY VODAFONE VALIDITY IS LAPS ( MEANS VALIDITY ZERO ) AND MY VODAFONE MOBILE BALANCE HAS BEEN DEDUCTED FOR V2V CALLING

I AM COMPLAIN REGARDING THIS PROBLEM ON 10 NOV 2009 TO CUSTOMER CARE

ON 15 OF NOVEMBER 2009( NIGHT ) MY VALIDITY ADD ON MY A/C ( 6 DAY VODA 2 VODA Rs. 40 AND APPROX 10 Rs. DEDUCTED )
AFTER DISCUSSION TO CUSTOMER CARE HE/SHE TOLD ME YOUR VALIDITY NOT TO BE ADD FOR 6 DAYS (10 NOV TO 15 NOV. ) BETWEEN 6 DAYS WE ARE GIVE YOU YOUR DEDUCTED BALANCE AMOUNT.

I AM CALLING MANY TIME CUSTOMER CARE FOR THIS DEDUCTED AMOUNT BUT ALWAYS HE/SHE TOLD ME ONE OR TWO DAYS

NOW 2ND OF FEBRUARY , MORE THAN THREE MONTH I AM NOT RECEIVED MY DEDUCTED BALANCE OR DEDUCTED 6 DAY VALIDITY.

MANY TIME I AM COMPLAIN BUT NO ANY RESPONSE FROM VODAFONE CUSTOMER CARE

MY CUSTOMER CARE CALLING ALSO BLOCK.


SO, I AM REQUESTING TO YOU IF YOU DO ANY THING THIS PROBLEM SO PLEASE DO

my mobile no. is [protected]
same this problem face by me
now more than 3 month i m not receive my balance or validity from vodafone company

Vodafone Mobile Service — Network Coverage Problem

Hi,

I am facing network signal problem with Vodafone provider. I gave a complaint on 28th Feb and keep on following up with Customer Care / Nodel Office and Technical People. But no one has properly responded and no one addressed problm till now. I was using this connection more than 8 Yrs with same number. I never seen this kind of problem in my life. Poor customer service and they are cheating the customers anything.

Please take some action as quick as possible.

Vodafone Mobile Service — abusive call from marketing department of vodafone

A call from [protected] offering some vodafone scheme.
On informing not required start abusing.
A male on 10th Jun at 12:58 hrs

Vodafone — mobile balance is deducted

my mobile no is [protected] & this vodafone service provider is totally useless, customer care told me my balance wil get in 24 hr but it still have'nt got me.

Vodafone Mobile Service — Unwanted promotional calls

Dear Sir,

Please can you help me get rid of the unnecessary promotional calls on my Cellphone NO. [protected]

Thanks & Regards,

Shikha Saxena

Vodafone — without information deducted amount

They have activated hart of living/beauty pack service without request and deducted all most Rs.30 from my balance. when i called to customer care executive to know about the activation they told me that as the service has been activated so its better that you use this service for this month and then deactivate it

Vodafone Mobile Service — No proper response

Dear Sir,
Recently i got a mail from vodafone saying that to submit the CAF form for old connections. I submitted the document for my mobile # [protected] on 23 Oct 2010 in Begumpet vodafone store.I did not recieve any acknowledgement from them while submitting. Even nobody has recieved any acknowledgement on that day. And more over there was no information what kind of documents they are going to accept. Even after submitting my documents, they deactivated my CLIP service on[protected]. When i asked customer care to activate the CLIP service, they were telling that we require CAF #, as i did not recieve acknowledgement for that, i visited Bugempet vodafone store and aksed about my CAF #, they told that we don't have any information on that now. They were aksing me to resubmit documents and service will be activated in 15 mins. Finally i resubmitted the documents. Still my service CLIP service is inactive and getting alerts to resubmit the documents.

Vodafone — Deduction of balance and no service provided

Hi,
My vodafone no. is [protected].
This is my complaint to Vodafone regarding GPRS monthly pack of Rs. 95. I recharged my account within expiry period (twice, mind you,to be safe). And then, money started getting deducted from my account for GPRS use. 100's of account balance within minutes. Lodged a complaint but they only refunded the money, and did not activate/corrected my GPRS pack. I had to recharge again for GPRS small packs of Rs.16 (twice after a gap of 3 days), but within that period, too, my original pck wasn't active. I did my recharge for 95Rs again after 10 days, but, same problem. Now, I have negative balance in my account (becoz 133 rs. were deducted for 5 minutes of GPRS use). I have talked to six different people in Vodafone but to no avail.

Kindly solve this problem if you can.

Vodafone — deduction of charges for no service at all

I, Ankita Jain, am using Vodafone No. [protected]. On 20/4/2011 I had complained about non provision of the Blackberry services despite charging for the same. this was activated after 3 days, after numerous complaints and personally visiting the store in Connaught Place. But further to the problem, the very next morning ,on 23/4/2011 my phone balance turned Rs.-367 for simply no reason. It caused me a lot of trouble as i didnt have any means early in the morning to recharge my phone and was unable to make any call or even send a text.

I have already given a complaint regarding this on the customer care, Complaint No. 15987009.

Looking forward for a quick response for the same.

Regards,

C.A. Ankita Jain
[protected]

Vodafone Mobile Service — Call Charges

I am post paid user of Vodafone mobile service.In my May month bill one entry shows its ISD call but TWO minutes charges is RS 200.I don't understand why per minute charges is 100 rupees.Is there any specific guidline for charges .Normally i am doing ISD call which charges is RS10 per minute while in this case why this much charges is tehre?

Vodafone/ mobile Services — balance deducted without any information

DEAR MR./MISS,

MYSELF SANDEEP SINGH & I AM OPREATE VODAFONE MOBILE SERVICE ([protected]). BUT LAST TWO TIME COMPANY DEDUCT MY BALANCE WITHOUT INFORM ME. LAST TIME MY BALANCE DEDUCTED 15RS/- ON DATE 03/06/2011 TIME 8.30 TO 9.30 PM WITHOUT ANY INFORMATION. CAN I KNOW WHY COMPANY DEDUCTED MY BALANCE. OR RETURN MY BALANCE OTHERWISE I ATTEMP A MENTALLY HRAASMENT CASE IN CONSUMER COURT AGAINST COMPANY. SO PLEASE TAKE ACTION ON MY COMPLAINT IMMIDIATELY.



WBR

SANDEEP SINGH

Vodafone — deducting mobile balance

. I using landline bsnl broadbrand 4r my pc, but my vodafone mobile balance was reduced.When I asked to vodafone customer care they sad I was browsing vodafone mobile net.They sad me they will take immediatelly action on this complain.But till not respond......please take immediatlly action as early as possible....

Vodafone Mobile Service — False information

Dear Mr/Mrs/Miss
MY Shelf Shakir Shaikh Working In Service Industry Required Con Call Facility,My Out Going is High So Bcs Of That I have Purchased Vodafone Post Paid Card That time They Have Told That All The Conference facility Will be Available But From Last 20 Day I Am Trying To talk To Customer Care Has Well Has Field Executive N Bck Office persons But No body Is Able To Give Satisfaction Ans To Me What Is happing Only Saying Sir Do That n This It Will Be Activated Put 1st call On Hold Then Do 2nd Call Then Connect The Both Call,I have Done Several Time but It Not Happen I have Switch Of n On Mobile Also But It Not happen Today When Again I Have Call There In Vodafone Office They Told Me To Contact At Customer Care Number,So I Have Call To Customer Care Now They Are Telling to Me To pay 2350/-rs Has A Deposit For Conference Facility Activated I Don"t Understand Y Should We Pay So Big Amount For Only For Connecting A Two Line For Which We R Taking A Postpaid Connection Other We Can Used Prepaid Connection In Which R Getting Conference facility Free Of Cost,Its Realy A Bad Thing That Only For Such A Small Think We Have To Do So Much Of headache At The Time Of Connection Also i Have To Contact Several time After 1 Week It Has been Activated,So Accepting A Positive Approach From urs Side.

Vodafone — Mobile balance deducted

I have recharged my phone with rs 14/-..which gives the value of 200mb mobile data usage with 3 days validity..I then used internet from my mobile and my balance was deducted..It came from rs 88 to rs 0..

So I want a full refund of my total money with charges which will be put on the company ie vodafone…

Thanks

Vodafone — change from post paid to prepaid

I have post paid connection which may please be discontinued and transferred to prepaid one as early as possible.This transfer of mode i want for my genuine inconvinience.

Hi this is Noorulla
i had changed to post paid last month
i have been using only one month of post paid connection
i have not satisfied with post paid connection
Now i have to change pre paid connection plz give me instructions

Vodafone — Cheated service

hi,
I m Joicy residing in virar.My vodafone cell no is [protected].
On 11th march 2008 i got an sms mentioning on recharge of 176 u get 75 talktime & 4 months validity & offer for the same day only.I recharged on the same day itself & i got 75 rs talktime but my validity period didnt increase till now.
Pls check & confirm back with the same.

Its True. Vodafone just cheating to customer by debiting there A/c for unwanted or not given services.

Vodafone — payment- promise not kept

Hi am sham

The complain is regarding false offer, i was told by the executive that i would be getting a plan of 2000 sms free to any vodafone with a monthly rental of 66rs which i accepted and 200 sms free to any other provider. But when i got my first bill i got only 1000 sms free as the per the bill and they have charged me for extra 1000 sms, I have spoken to them so many times, have sent so many mails. They they started sending me a lot of legal letters which i didnt bother, i am ready to go the consumer court for this too, i dont care even to go the media because i can bring down the company with a very bad name. They started threaning me too and telling that we would file a case over the phone and coming to my house and telling all such things, i dont care a damn. Please i hope someone looks into this matter as the companies like vodafone there has to be an action taken against this company .

Vodafone India — Cheated Services Solution

Hi Every one,

Please send you query to [protected]@sify.com...Surely you will get the perfect solution for your complaint...And it is requested that Please send only serious cases...not every small case or any mail in which you want to tell your frustation...because if you send these kind of mails then next time no other case will be handled...so think for others also...Thanks

Hi ...

Anyone please let me know the procedure to block the vodafone postpaid number, It would be great help for me from your side.. Please, Please help me...

Thanks,
Niranjan

i am a last one year costomer of vodafoneservis the customer service of bhubaneswar, (orissa )is very very bad.they don't know the procedure how to solve a problem.they dont know anything about vodafone.there behebiour to a costmer is very standard less..finaly vodafone service is not good in orissa.

I had activated vodafone live with Rs. 95. for free surfing for one month.
During that period I have not activated any other package. or not downloaded chagable songes, videos etc.
Still daily Rs. 5 are geting deducted from my balance from last 20 days.
I need justice for this

Vodafone — Internet plan cheated with me

I am a general user not a corportae plan user.i activated VMC+VL 2 GB(10p/10kb) plan on my postpaid number from 4bunglow vodafone store.the executive named mario n ismile told me that this plan is fr Rs.99 n i will get 2GB download free per month.the company's call canter guy rajesh says it's for Rs.299 n then i went to the store again the same day and an executive named nandan said its a deviated plan of Rs.99 only abd it will appear on my final bill....nw when i see the bill they have charged me 299+ more charges for internet whereas i have used internet and downloaded only 97MB.
nandan said that i will be charger Rs.99 only when my bill is generated.
vodafone people are the biggest cheaters ever they have answers to all questions because they cheat everyone and that is the reason why i directly came and posted my complaint here instead of talking to those foolish people

you site is rubbish as your company...it doesnt allow me to post link...if i dont get discounts on my bill at earliest i am going to involve my lawyers and make a point that i will make your life miserable

Vodafone India — Cheaters

Dear All,

I am Anubhav and bought a new number of Vodafone, however the number was activated after a number of follow ups. Right now I have issue with them regarding the GSM activation. I tried to contact and speak with number of executives, however didn't get any response from their end. I have also visited their stores twice with no resolution to my problem.

Very Very dissatisfied with their service and planning to change my service provider if the solution to my problem is not offered within a week.

Thanks

Anubhav

[protected]@gmail.com
[protected]

hi, I am manish raj & my mobile no is [protected]. I am regular
customer of vodafone since 5 years. I am very upset for previous 2
days because my balence is wrongly reduce by my service provider. I
have to pay 200 rs for doing nothing but using mobile internet I only
open google & gmail & not use more then 50 KB.
if I use the worthy data & then my bill would be justifiable but it is
wrongly done to me I felt cheated this way.
I will be more then happy if my agile network provider's authority
member will solve this problem .

with regards
manish raj

You can do two things now either pay the bill and forget or just dont pay anything. If you choose the second thing you have to be very firm as a series o[censored]nexpected events ill happen. But they all will take place to harass you and make you pay but nothing legally could be done to you. In case you recieve any letter just ignore it. There is no rule by indian govt on unsecured loans. But remember one thing in future your credit score will be effected ie through CIBIL. This answer is for everyone with same issue. Know your rights

Your representative Mayuri already has the contact details. I am not sharing it again. Get this sorted.

@Nishantmt I completely buy your point. What frustrates me is that the only cause of the whole error is negligence of that particular representative at Vodafone store at Kalyan, who lodged me for a wrong plan. Instead of punishing him, these guys are upto harrassing their customers. What makes it worse is their attitude towards their customers with greviences. They should be more proactive and honest with their answers. And definitely be more responsible when they flaunt themselves as a company that is "happy to help"

Vodafone — unjustified charging

Myself Ishu Singhania, I am using Voafone cellular ([protected]) services for last 2 months. I have opted for 1paisa per second plan, but I have noticed that Vodafone is charging me more than the time used by me. Earlier I thought that it was by mistake but now in every call they are charging me more that the talk time in seconds.

Kindly take corrective actions against it, as there must be many users who are being charged unjustifiedly by the service provider.

Thanks
Ishu Singhania
[protected]

V2V IS 1 PAISA/PER SECOND
V2 OTHER MOBILE AND LANDLINE IS 1.20 PAISE PER SEC

MANIK ADHIKARI
C.S. MANIK ADHIKARI

Vodafone Mobile Connection — VODAFONE MOB. NO. 9811439461

MY VODAFONE NO.[protected] IS LOST SOMEWHERE, YOU ARE REQUESTED TO STOP MY CONNECTION AS SOON AS POSSIBLE.

Vodafone mobile connect — wrong billing

Hi,
I have been using vodafone(hutch) no from last 5 years.I got my vodafone mobile connect activated under corporate scheme(GECIS).according to which in RS 399
i am allowed to download(unlimited) through Internet.however when i have received the bill.
i am charged for both the plan amount"rs 399" as well as the usual charges which are charged under normal connection.which is not correct.
ideally i should only be charged RS 399 only.kindly see into the matter Please find below the mail in which i requested for the activation of vodafone mobile connect under corporate scheme.

Vodafone — Mobile connection

04 March 2008

Dear Sir/Mam,
I am taking a new connection of vodafone company[protected] from White field Bangalore, India.
I submit my all the document at that time.
But they cut my connection without inform me.
this is basic problem of dealer he is not working properly.
Now my connection is not working last 6 days.
i tried so many times but they not help me out.
my connection no is "[protected]".
and dealer no is "[protected]".
Because of this i loose my so many interview's.
I am a job hunter a good professional"
PLease elp me out this problem.
Yours sincerely,
Akshay Rastogi

Vodafone — Wrong Banking of Cheque

Mobile Phone No: [protected]
Cheque No: 414959 dt 15.3.08 for Rs.253.09
droped in the drop box of your office in Sector 18, Noida. but your clerk banked it before date and it was returned by the bank. your office gave thje message that Cheque bounce and on asking reason they never tell the reason. On 17.3.08 I talked to your floor supervisor Mr. Chandan Dhall and told him not to represent the cheque and cheque should be sent back to me. He promised me that it will be done. Believing him I deposited the Cash Rs. 260.00 in your office. But to my surprise the cheque was represented and got enca) No one till date talked to me.He further promised me that some enior will talk to you More so I tried to talk to some one but person banged the phone.
I am unable to understand why your co: should penalise me for making the payment on tome or before time.
I am charged cheque bouncing charges by the bank because of your clerk"s mistake of banking it before date.
If I do not get satisfactory reply I will be compelled to approach the Consumer Forum.
Regards,
(S.C.Arora)

Vodafone Mobile Connection — Non-activation of ACT ONE plan

19th April 2008

Subject:- Non-activation of ACT ONE plan.

Reference to My Mobile No.[protected]. I am using this number last 9 months. 2 months ago I have recharged with Rs. 299/- and got lifetime validity. As on 25/4/2008 I have send a Sms for local call @ One Rupees. But scheme is not activated. Then I have re-send the Sms as on 5/4/2008 9.15 am. Then I call to customer care they told me we have not received any request from your side. Then I have re-send Sms as on 9/4/2008 7.26 am. But after doing all efforts the scheme is not activated. I made several calls to customer care as on 14/4/2008. I have talked with Miss Jatinder Kaur, Mr. Sunil & two another persons but have hold my calls for long time and could not do any thing and call was disconnected all times. After some time I have received a sms from your side “Hello your service registration is[protected], we shall respond your query by 18th April 2008 6.00 pm” My problem is not solved yet. I am very upset and unhappy. Tell me one thing what mistake I have done to Purchase a connection from Vodafone Company. I am using another numbers from Spice and Airtel but I have no compliant from them. You are ordered to solve this problem and refund my all money deducted by your company above charged at local calls. Other wise i made your complaint to media as well as to your company’s directors.

I wise in the light to above you will solve this problem at the earliest. This number is at my residence if you want any clarification then you will call before 8.00 am and after 8.00 pm. If you have no problem then calls me on[protected].

Amit Kumar
14727 St.No.11,
Bhagwan Nagar, Dhoelwal Chowk
Ludhiana
E-mail:- [protected]@yahoo.co.in
[protected]
[protected]
[protected] ®

Vodafone Mobile Connection — Vodafone Network Coverage - Most Unreliable and incompetent service/Customer Care Ever offered

Hi,

This is a note to Vodafone. I have been a customer to your services for the last 4 years. Although the service so far have been non incidental but the last 6 months have been not only taxing on my time and efforts in recieving/making a call but also the customer care service that you vodafone has provided has been simply disgusting.
I have had no network coverage for the last 6 months in either my home or my office area. Also, more than 80 % of my calls get dropped randomly, most of them being very important calls.
Due to this, i have been constantly calling vodafone customer care without recieving any promised response from them. No action has been taken to resolve this issue or even find out the details of it.
More than that, your customer care executives have been outrightly rude and unprofessional in dealing with their valued customers.
This is not a one case incident as 90% of my peers in office having vodafone connection are now at a stage where they cannot use their mobile phones while in the office premise.

I also tried to get in touch with your Nodal office to speak to either Mr. C P Joshi or Mr. Ravi S. They were not ready to speak to me directly. Their assistants rudely reminded me to call the customer care and not the nodal office despite the fact that i had filed my complaint and was not given a docket number.
Now i have lost my patience and so have the other employees in my office. We (almost 800 o[censored]s) have decided to cancel the corporate deal wioth vodafone and subscribe to Airtel. Some o[censored]s who have already done so realize that the network coverage is much better and services are reliable.
I do hope you realize that your corporation sucks in the only thing that you claim to be good at - Network Coverage. You should really think about changing your advertizing strategy or else sell it before you drown.
This is just the beginning. I will blog further and attach all emails that i sent to your nodal officers which is the highest level of escalation that you claim to have. I am also going to forward these mails to other organizations in my industry through my peer groups so that people will know how pathetic your services have become.

I completely agree . I too have been a customer of Vodafone / Hutch services for more than 4 years. And last month i have subscribed to new number, since VodaFone is announced a new scheme called [protected]@1 which is little cost effective. My other connections have different tarrif plans whcich is proved to be more expensive. I decided to go for this new Scheme and I have explained to the executive clearly what I want.

After almost a month of extensive use of my new number (thinking that i am using [protected]@1) I see a whopping bill amount.
After reliazing the fact...with lot of irritation ii called up 111...I hear something...whcich Irritated me more "HAPPY TO HELP YOU"

this is simply disgusting

I fully agree with Priyanka. I too have the vodafone connection since 2003. There is nothing like valued customer to them. Either you are 1 day old customer or a 10 year old customer, this hardly matters to them. I was never late in making payments to the vodafone bill, untill one day it happened after 3 years that i wasn't able to make payments before the due date and these people imposed a fine of 100 Rs. When I argued with the customer care, they simply refused that it can not be reverted and finally i have to pay them extra. Network Coverage is simply . Reliance OR Idea is a better option than vodafone. I do not favour Airtel also as there customer care is Hell.

Neither my girlfriend or I can use our mobiles phones in our own home or infact in or to near to most buildings.
This is unnacetable as i use this number to receive possible work, friends and family are fed up of not being able to get hold o[censored]s or have a proper conversation with us.
I pay the full amount only to get half a service, on these grounds will i be able to end existing contract so i can take one out with another company that actually provides network coverige enabling me to make and receive phone calls.

VODAFONE MOBILE CONNECTION — Rs.30/- being deducted every month without any reason

Rs. 30/- is being deducted by Vodafone mobile centre without any reason. You are requested to please stop it and do not deduct the same.

Vodafone Mobile Connection — useless;customer care

i have been using the prepaid card in my vodafone mobile. last week i recd a call suggesting me to opt for post paid as there were some benefits. customer care called me up atleast 2/3 times to opt for postpaid i agreed personnel from vodafone immediately came over to my residence and collected the cash for transferring from prepaid to postpaid i.e on 4th august 2009 on 6th august i recd my sim card and was told that the transfer would be made immdtly however now 6 days have passed the sim card has not been activated. when i called the toll free no they informed me that there was some technical fault and hence the sim card cannot be activated. i was told that the person who referred this scheme to me would call me but there has been no call from them.

If there was some technical fault in activating the sim card then it is the duty of the customer care to inform the customer regarding the problem. But after follow up also i have not recd any response.

Sorry but i request you to kindly cancel my order for postpaid and refund the amount of Rs 300 paid by me immediately as i am not interested in your offers. and henceforth pl do not trouble your customers with offers which cannot be fulfilled by you.

Vodafone mobile connect — DEACTIVATION OF VMC PLAN 250

SINCE LAST ONE WEEK WE ARE REQUESTING YOUR CUSTOMER CARE CENTRE KOLKATA THROUGH MAIL AND ALSO OVER PHONE FOR DE-ACTIVATION OF VMC PLAN 250 FROM OUR PHONE NO - [protected], WHICH DIDN'T WORKED AT ALL ON OUR HANDSET. EVERY TIME I AM BEING TOLD THAT THE ACTION WILL BE TAKEN WITHIN 48 HRS. BUT TILL TODAY THE DEACTIVATION HAS NOT EXECUTED. HOW LONG AND HOW MANY TIMES WE HAVE REQUEST?

WE ARE EXPERIENCING A VERY SHABBY QUALITY OF YOUR SERVICES! WHICH SOME TIME MIS-PLACING CHEQUE REPRESENTING OUR BILL OR SOME TIME FOR FOR NON PRIORITY CALLING US OVER PHONE TO SPOIL OUR PRECIOUS TIME BY CALLING OVER PHONE!

PLEASE DO NECESSARIES TO DE-ACT VMC FROM OUR CEL.


BRANCH MANAGER
STATE BANK OF INDIA
H. B. TOWN SODEPUR

i am not able to call ccare near 15 days n complaining a lot but no response n my no. [protected]

Vodafone Mobile Connection — abuse by miscalls & messages

I have been receiving abusive and dirty messages ad calls from a mobile No. [protected] repeatedly.

Plese give me the name and address of the owner of this mobile no. and oblige. Also please give the the complaint number or email id of vodafone to address such complaints.

Thanking you,

Vodafone — Repeated Announcement

Hi,

I am a vodaphone user and am receiving messages and announcements while I make call on submitting address proof documents.

On March 28th I did submit the docuements at Domlur Vodaphone shop still the issue persists.

I did call customer service who told me to check with Vodaphone shop.On 15th April 2010,the Vodaphone shop confirmed that they had received my document and address proof and sent a mail to the customer service informing to release the announcement which I am receiveing on my phone.

Today is the 21st of April still the issue persists,if we call the customer service not sure if the call gets cut or if they cut it,if we ask for supervisor they put us onhold for over 30 mins and automatically the phone get cut.
The announcement is taking the first 5-10 secs of call we are making before connecting which is very difficult please assist

My vodaphone number is [protected].

very bed CC

Dear Friends at vodafone,
Iam your well wisher and wish to tell you something important.Your retail outlet in matunga mumbai-19 is not functioning well and there are a lot of irregularities going on in that outlet.
They are giving mobile connections to just anybody without proper verification or to anyone who
does not have a PAN card or a ration card or a indian passport.
I know of a german national whose name is Rajan Mahadevan and his wife Krista Mahadevan
both who do not hold indian passports or have any identity proof in India have been given
mobile connections by your retail outlet in Matunga just by paying some extra money.
This is a serious offence in which the security of our country is at stake.We all know that
our country is being eyed by pakistani terrorists and after the 26/11 carnage we have to
be more careful.We as citizens should help the police in doing their job only then can the
law enforcement agencies function.Without our cooperation nothing is possible for them.
Hence I request you to take IMMEDIATE action on your retail outlet in matunga and bring
to book all the people involved in this shameful crime.
Kindly treat this matter as most serious and most important and act accordingly.
At present I would not like to reveal my identity.Just consider me your well wisher
and if you need any further help please write to me on [protected]@sify.com

ANONYMOUS WELL WISHER OF VODAFONE AND LOYAL CITIZEN OF THE COUNTRY

VODAFONE MOBILE CONNECTION — MISBEHAVE WITH PARENTS OF USER

Dear Sir,
My deghauter Sonal Agarwal was using your mobile services till March 2011. Subsequently she went to USA. Last week, I received a call from Pooja, a employee from your office and told very abruptly that last bill of mobile use is pending. When I asked her that to give me details thereof so that I can enquire from my deghauter. Next day she again rang to me when I was at meeting and she used very harsh word like unprofessional. I request her that I have told my deghauter and need not so panic and it will be paid soon. Next day in the first hour of office she again rang and asked that bill has not been paid. This is very irritating attitude on the part of your staff, because after communication your staff may kept some patience in payment of bill. I thought to tell her to send the FAX o[censored]npaid bill to me, but on her bad talking, I postpone my idea because she threatned me to see the consequences thereof. Today once again I received a call from Mobile No. [protected] without disclosing her name but using very abusive language which is not at all acceptable. May I know that while giving the assignment to your staff to handle such matter, any training of behaviorial science is given. Please reconcile and take appropriate action. You are requested to send the bill on my FAX No.[protected]/2 to make convenient for making payment.
Hari Om Agrawal
Mob.No.[protected]

I am getting regular dirty messages as well as miscalls from [protected] and [protected]. kindlysuggest me where do i can file my complaint against these Vodafone numbers.

Now i m custumour of reliance... Bv now i want to convert my reliance no. into vodafone throw mobile no. Portability..
Is there any profitabe offer for my then call me plzzzz..
RAHUL GUPTA
[protected]

call me on [protected]

i feel sorry about this because that mobile phone has some technical problem... So when u call me it shows swtich off... Plz call me on [protected]...
RAHUL GUPTA

Myself Girish Tyagi and my mob. no. is [protected].
I have applied for mobile no. portability from Dolphin to Vodafone on 4/7/11 at Vodafone Darya Ganj opposite Golcha Cinema Delhi.I was made to understand that with in seven days Vodafone will be my service provider.Today is the tenth day nobody is in a position to tell me the status.Vodafone helpline told that request has not reached.Vodafone spend so much on advt. showing and claiming to be no. one mobile service provider.It will be better to vodafone company to pay some attention on providing services.

Dear Vodafone,

As u have said that U will get back to me with an update in 48 hrs, still I have not received any feedback from your end.I humbly request you to resolve the issue.

with regards
Anand Pandey

Hi,
This is with reference to the above mentioned complain about Vodafone services.In spite of all my efforts to resolve the issue, Vodafone is just not willing to do the same.I am not ready to pay the charges levid on my bill as I was not provided with help to check my usage limit.I have paid Rs.600 as a token to clear the issues.

I request forum to look into the matter.

with regards
Anand Pandey
[protected]

Vodafone — Deducting money

To
The Senior Manager (Customer Care)

Sir,

Re:- Deduction of money

Sir,monday (aug 23 2010) i have rs,29.00 in my mobile,after some time a missed call came to my mobile,when i called to that number it was from customer care,it tolds that this call was free u will not charge any money for this call then i hear it tolds about their Products and told i[censored] want to activate this service then press 5 but i am not intrested and i disconnect the call.Next day morning i saw that my balance was rs -1.oo. iMMIDETELY I CALL TO CUSTOMER CARE they told me that u have activeted MCA service i told that i have not activated but they were not hearing.sir pls do anything and i request you to Refund my Money as soon as possible

Vodafone — Calling

when i call any reliance no. phone automatically disconnected.plz check ur service with Reliance customer.

dont call every time for caller tune alerts, Its very irritating to me. Please do this favour as soon as possible

i want to know name and address of this no. [protected].

Vodafone Postpaid — Worst Service by Vodafone.

Hi,
I am Mihir using Vodafone service for over a year now and I have used other Telecomm services prior to this. I have never faced so much service problem as in "Number Connectivity error", "Disturbance in Network", "Automatic Call disconnect", "Network Fail" etc. Even wen talking to the other person I cannot hear properly what the other person is speaking, and the newtwork disturbance adds to the worse. I have even changed my handset twice, but no avial from the same. My problem is, even after registering 3 complaints at the vodafone call center they have not even acknowledged the problem. All they say is we will look into the matter without ever coming for a perfect solution for the same.

Hi,

I am Customer with vodafone for the last 1.6 year.

my September"08 Bill was 767.00 Rs. and i have diposite 500 Rs.

but i am not been conecting with Custome care for the last 5 day

Vodafone — BAD SERVICE AND WORST CUSTOMER CARE

Dear Sir/Madem,

I am a vodafone prepaid user.I was using bonus card of vodafone for reduced call rates.One day sudnly I realised that vodafone has stopped the benefits of bonus card and they are charging me normal call rates.I called the customer care and they told me that this is due to some problem in our server.they logged my complaint regarding this. when I asked them that would they are going to refund my money which they have charged extra to me( Approx Rs150).

Till date I have made around ten complaints in customer care, three visits to nearest vodafone care centre, 2 emails to nodel officer and with no action or reply from them...still waiting.


VODAFONE CUMTOMER CARE- HAPPY TO HELP YOU

I don't think so

Sachin Arora

Postpaid Connection — wrong information & Poor customer service

Dear sir,

I have activated 5 No. post paid connections on behalf of M/S SANSUN CONTRACTORS PVT.LTD.
1.[protected],
2.[protected],
3.[protected],
4.[protected]
5.[protected],
Before activation airtel executive Mr. Kamlesh committed that.(a) Conference call will be activated free of cost on three No.at the time of activation---But not done by your end. (b) Roaming will be activated at the time of activation but not done immediate.(c) STD Pack of Rs-36/-to reduce the cost of STDcalls from Rs-1.50/- to Rs-1.00/-will be activated at the time of activation but not done.
In regarding above i also discuss again and again to your executive Ms.Sweety at M/s Teledeals Chandigarh but the situation is same as before.Sweety also commits to activated above but till now i do not know that STD activated. Our 80% calls are STD. Due this I suffer a large amount of bill.I am not happy with your service.
So,Pls request you kindly disconnect all above 5 No. postpaid connections immediate.

Vodafone — bad call

Dear sir

I've got a call from [protected] this no on 28th feb10 in the afternoon. The man spoke in hindi and vulgar(very bad language). This no is probably of vodafone so i request u to send me the name and adress details to whom this no is assigned.
Thanks I hope understand

Service — too bad

sir ,
The service provided by the gulzar motor is too expensive as well as bad also.Another think that when I have send my car into your company then your service provider takes a lot of time which is soo bad and point to be thinking
THANKS

Vodafone Postpaid — Worst customer support

After 19 hrs of my request activation of my post paid duplicated No. I dont recieve any. And after calling for any queries only electronic machine replies but after 1 hr of pressing 1,2 .... i m connected to and executive but he doesn't give nay response acceept saying call [protected] and press 2 which anly response for language change and telling about their product. What to do. The worse customer service.

Very cold response

Vodafone Postpaid — Worst service

Last month I have taken a Vodafone Post paid connection ([protected]) in that clearly i mentioned by mail id, date of birth & billing address but everything was wrongly updated. in that they have done 2 time home verification, one time mobile verification. When i register complaints there was no responds.