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They have done this with multiple companies AVIS Solutions and contaque can never be trusted.
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CLARIFICATION TO THE COMPLAINT REGISTERED BY V SPLASH :
Sequence of Events:
Mr. Bakhtiyar our Hyderabad Head of Operations had met V Splash management as they had desired to set up a domestic call center for V Splash in Hyderabad, during the meeting v splash has also asked for the demo before placing the order to have hands on feel of the solution.
Avis agreed as a special case for a short term trial / demo and for which AVIS specially sent one E 1 cards/ Audio Codes / head set and dial pads for the demo. Avis team gave demo to the V splash team & they were happy. Commercial offer was given & a PO was released for the Dila pad / Headsets but in the PO there was no mention of E1 Card / Audio codes / Dialer.
AVIS management then sent a mail to V splash that:
#There can be no free trial for 15 days as the E 1 card has to be returned to the hardware vendor.
# There is no mention of the purchase of E 1 card in their P.O, & Because the E 1 card sent to you is a new one. It will have to be either bought or returned by Saturday august 7th.
# Also, for a free trial or paid operations, one would need an Audio code; there is no mention of that too.
But V splash wanted to extend the demo which was not possible as in our earlier mail we had to return the card to vendor, since we could not extend the demo & there was no commercial commitment, we had to get the hardware sent for demo back & also remove our Dialer software. When this was being communicated to V splash, there team misbehaved with our engineer, however, our team behaved with restraint & got the sorted out.
CLARIFICATION :
Then came this complaint, which has come as a surprise. We had also sent a mail to their top management to know as to how they wanted to move ahead as all clients are valuable to us. AVIS has enough e mails to certify all what we have mentioned above.
Anyways, the point we would like to clarify here is that there was no commercial transaction at all & hence, we had no choice but to get the hardware back & our remove our S/W.
Also to clarify, Audiocode / Sangoma are international companies & we only market their products in India. Hence, calling us a clone Hardware supplier is absolutely meaningless..As regards to S/W, there are more than 270 call centers worldwide, who after proper evaluation have got our S/W for their businesses in & outside India .
Avis Management
Sequence of Events:
Mr. Bakhtiyar our Hyderabad Head of Operations had met V Splash management as they had desired to set up a domestic call center for V Splash in Hyderabad, during the meeting v splash has also asked for the demo before placing the order to have hands on feel of the solution.
Avis agreed as a special case for a short term trial / demo and for which AVIS specially sent one E 1 cards/ Audio Codes / head set and dial pads for the demo. Avis team gave demo to the V splash team & they were happy. Commercial offer was given & a PO was released for the Dila pad / Headsets but in the PO there was no mention of E1 Card / Audio codes / Dialer.
AVIS management then sent a mail to V splash that:
#There can be no free trial for 15 days as the E 1 card has to be returned to the hardware vendor.
# There is no mention of the purchase of E 1 card in their P.O, & Because the E 1 card sent to you is a new one. It will have to be either bought or returned by Saturday august 7th.
# Also, for a free trial or paid operations, one would need an Audio code; there is no mention of that too.
But V splash wanted to extend the demo which was not possible as in our earlier mail we had to return the card to vendor, since we could not extend the demo & there was no commercial commitment, we had to get the hardware sent for demo back & also remove our Dialer software. When this was being communicated to V splash, there team misbehaved with our engineer, however, our team behaved with restraint & got the sorted out.
CLARIFICATION :
Then came this complaint, which has come as a surprise. We had also sent a mail to their top management to know as to how they wanted to move ahead as all clients are valuable to us. AVIS has enough e mails to certify all what we have mentioned above.
Anyways, the point we would like to clarify here is that there was no commercial transaction at all & hence, we had no choice but to get the hardware back & our remove our S/W.
Also to clarify, Audiocode / Sangoma are international companies & we only market their products in India. Hence, calling us a clone Hardware supplier is absolutely meaningless..As regards to S/W, there are more than 270 call centers worldwide, who after proper evaluation have got our S/W for their businesses in & outside India .
Avis Management
Clarification from Avis is right from their side...I completely agree with Avis
Man, I think you don't have money to pay them [Avis], their services are really very good, but what they can do if you don't money to pay them.
It seems you are a defaulter customer for all Contact Center Solutions.
Nothing is free in life man wake up.
It seems you are a defaulter customer for all Contact Center Solutions.
Nothing is free in life man wake up.
I donot know much about Avis, but I know Mr. Tushar Sinha. He had hired my services a couple of years ago for their(VSplash) annual day get together at Alankritha.He never bothered to pay me till date, after a couple of phone calls I understood the character of the gentleman on the otherside & left the issue. I only say that a man who cannot honour small payments should his words be taken in to account at all!!!
The fact that he has lodged a complaint makes believe that Avis would not be at fault but Mr. Sinha :)
If Mr. Umesh (Big Boss of VSPLASH) bothers to read this & remembers how good our presentation was, I'm sure he would redress.
Regards,
Rajesh L Govindarajapuram
www.magikmindz.com
The fact that he has lodged a complaint makes believe that Avis would not be at fault but Mr. Sinha :)
If Mr. Umesh (Big Boss of VSPLASH) bothers to read this & remembers how good our presentation was, I'm sure he would redress.
Regards,
Rajesh L Govindarajapuram
www.magikmindz.com
Contact Information
vSplash TechLabs Pvt Ltd
India
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