[Resolved]  Wickedleak Inc — complaint

This is to inform you that I have purchased a 10.1” Tablet PC. Against order no 2484. Model- Wammy Magnus 10.1inch Quad Core Tablet on 15/04/2015 and was delivered by courier and the piece was dead on delivery it was immediately informed to your customer care they told to Send back the Tab so that they can check it. & they also told to refund the courier charges paid by me for sending the dead TABLET PC (DOA). I requested them to send the new piece or refund the amount of that tab, but your team has repaired it and send it back. Again the second time problem has come to my Tab second time it was send to you on dated 21/06/2013 for checking and after 32 days & many follow ups it was send back by DTDC courier. I received this courier on 29/07/2013 and found that the Tablet was damaged (Its Screen was broken and same was mentioned on the courier receipt. And it was immediately informed to your costumer care by mail. Till now I have called many times and also send them many mails to them but they are simply telling that they are following with the matter with DTDC but till now after 32 days has passed there is no solution.

Sir I have purchased this tab from wickedleak and it is your responsibility to safely deliver undamaged Tab to the customer. I have talked to the DTDC person based on Mumbai he also told that it is wickedleak responsibility to properly pack the courier & he also told that he do not know that whether wickedleak only send the damaged piece in courier. So I request you to send the new piece or kindly refund my amount for this Wammy Magnus 10.1inch Quad Core Tablet PC.
As your customer care also told on phone that they will repay the amount of courier cost as the product was delivered DOA(Dead on arrival) but after providing all the proof , Scan copy of courier recipe & bank details as it was asked by them it has being four months passed they have not yet refund the courier amount. I think this is some tie-up with Courier Company that you will send the default product and customer will keep on sending it through courier for repair & you both will keep on earning money.
I have purchase this Tablet PC thinking that WickedLeak is reputed company and its products will be of best quality but I am sorry to say that I was wrong this Tablet PC has only given me mental harassment and a very poor after sales service now I don’t have any more faith in WickedLeak products and as this product is still in Warranty for 1years so please kindly refund my amount for this Tablet PC or Replace this TABLET PC with new one within 7 days or I will have to go to costumer Court for this and all the Court Expenses done by me on behalf of this will be paid by WickedLeak Inc.