| Address: North 24 Parganas, West Bengal |
With due respect I would like to inform you that I am using the internet connection of WISHNET from the last 5 years.My user id is debdattab_jk .But from the last month I am facing tremendous problem in the line. Upon complaining this issue to my local service provider (JACKVISION) the executive (Sudipto Ghar) behaved very roughlywith me as well as my mother who is senior to him .He also instigated us to go for a 2nd option and quit the Wishnet service. Moreover he deliberately doesnot attend my call as the number has become familiar to him.
I still donot have my line whereas my neighbors have it. I took this line solely for Educational Purposes but every day at night when I turn off my P.C I have my net connection but surprisingly when I switch it on in the morning I donot get my net connection .
As per my payment record is concerned, I never miss or bargain a payment. I have a good reputation about this.Inspite of all this I have to face this problem.
Now my question lies with you that why I have to face this issue day after day? After complaining it takes 4-6 hrs to restore my line.
This is my last and final letter to you..
According to the Consumer Act, you are bound to provide me the uninterrupted connection as I am paying the entire subscription amount without any bargaining by the first week of the each month.
Hence I am claiming back the INSTALLATION amount as well..
I am expecting a feed back from you within 2 working days failing to which I will be bound to complaint this issue to the CONSUMER FORUM as well as to DEPARTMENT OF TELECOM (DOT).
THANKING YOU
DEVDATTA BANERJEE
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When I complained them again and again, and visited their office, they agreed with the bad quality of service, and kept promising me that they will change my connection with alliance, which will solve the issue. This month also, he came to take the subscription amount, he promised that he would be changing my connection with alliance before 7th of May, 2014. But when I called him on the 6th about the status of alliance connection, he behaved rudely and told me to get other connection, if I think someone can provide better connection than what they are providing to me at this moment. When my father called him, he also behaved rudely with my father!
I am a software developer, and I always need to get connected to the Internet. Sudipto Ghar knows that and still he was playing such a nasty game with me. I am taking Internet connection from someone else, but not from Sudipto Ghar, ever! He is such a !
-Suman Banerjee