[Resolved]  Yatra.com — air ticket booking

Address: Karnataka

I booked 3 each,air tickets from Bangalore -Pune, Indore -Porbandar & Porbandar to Bangalore, on 8 th of June with yatra no. [protected]. in that twice tickets were booked in the name of Nandini gd, ( MY father's name was missed out in the list) when i contacted them, they said, i have to cancell one of the ticket in the name of nandini gd( Twiced booked) & reebook it in my father's name. i did that, they have deducted the cancellation charge everything. Now the other ticket in the name of nandini gd is reflecting as not confirmed from Indore -Porbandar & Porbandar -Bangalore. Jet airways people have confirmed that the ticket is not confirmed in the name of nandini GD, inspite of writing to them, complaining them & calling them, they r not taking necessary action. simply they are doing eye wash. As my parents are old i have to travel with them. If they doesnt confirm this ticket how my parents can travel? i request u to take necessary action. & make them confirm the ticket or else let them refund the whole amount i have spent on it & the charges what i have spent by contacting them
with regards
Nandini .G.D
sree GuruKrupa, 5th Main, Shankarpuram,
Tumkur-572102
Karnataka
Ph [protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
3 Comments

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I Booked one air ticket, from Bangaluru to Patna, through Yatra.com on 23.03.2012 and made payment of Rs. 5235/- through State Bank Internet Banking Sysytem. My account was debited with the booking of ticket but status of ticket is still unconfirmed. I contacted yatra people and they told me that payment has not yet been received at their end.

Even after lapse of considerable time of 5 days, neither my ticket has been confirmed nor money has been refunded in my account.

Details appearing in my account are as under:
MSBI[protected]IG98571597 transfer to [protected] bill desk transaction.

My Yatra reference No. is [protected].

What should I do to get the money back in my account.

My SBI Accosaunt No. is [protected].
Dear Customer,
Greetings of the day.
We sincerely regret the inconvenience you have faced in this regard. Our team has been in contact with you on the above post and they are working on the query. Request your patience in the interim.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Ms Nandini,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience caused and please be assured this is most definitely not the quality of service we aim to provide our customers.Our Customer Care Team would have contacted you regarding your concern. As per your conversation with our team we have issued a fresh ticket for you as per your request. The tickets have also being sent to your email address for the same. We have also not charged any cancellation charges for your previous bookings as mentioned on your post.

Should you require any further assistance, please call us on 1860 5000_ 500 or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

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