Yatra.com — Cancellation Refund not Credited

Address: Rajkot, Gujarat

I booked a ticket from mumbai to rajkot on 10-sep-2012 03:28:37 pm and cancelled the same on 22-sep-2012. Yatra.Com informed me through mail that the amount (rs.722) will be credited to my account within 4 -5 working days, that too after myself sending emails to them enquiring about the refunds. Today one full month elapsed nothing beyond assurance mails from yatra.Com. Please let me know to whom we have to lodge a compaint about these ? My Yatra Reference No. is WC7WIG
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Dear Customer,

We apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 722 each on 19th Sep & 27th Sep respectively under reference no# YT 10077650. We have also sent the refund transaction details on your registered email address with us. We would request you to cross check with your bank for the same.

Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

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