Yatra.com — wrong connection

Re: Yatra booking no: 10264224

Dear Sir,
I booked a ticket on line from Yatra.com from Vadodara to Guwahti via for my sister Ms Maya Dasgupta. Since there is no direct flight from Vadodara to Guwahati I chose the option Multiple City for Domestic Flight and chose the following option.
Leg 1 : Vadodara to Delhi Indigo Flt 6E 482 Leaving Vadodara at 09:55 on Nov 19
Leg 2 : Delhi to Guwahati Spacejet SG 893 Leaving Delhi at 15:20 on Nov 19
This leaves her sufficient time to catch the connection at Delhi. There was no message that I can not use multiple airlines. The software accepted my selection and asked me to continue on to payment screen. I got a messge ‘ THERE IS A CHANGE IN FARE ‘ I do not remember if I have accepted or ignored it. The next screen asked for details of the passenger and details of the contact person making payments which I entered including details of the credit card. The system displayed the flights which I have not checked very well and proceeded with the payment. After making the payment the details of the ticket has been displayed and I was awestruck to find that the ticket has been issued for her on Indigo Flight 4E 488 leaving Vadodara at 20:35 on Nov 19 and reaching Delhi at 22:05. And more surprising is that she has been issued a ticket on Indigo Flight 6E 221 on Nov 19 leaving Delhi 05:35 AM.
Immediately I contacted 1800 line and talked to the Yatra.com representative first and then his supervisor Mr. Mubarak Ali Khan and ask him that how can Yatra issue a ticket from Vadodara to Delhi at 20:35 on Nov 19 and the connecting flight from Delhi in the early morning of Nov 19 at 05:35 AM. His response was a) you should have checked before paying and b) we issued 2 PNRs. My request was to reschedule the flights as per my selection entered. I was then told that any way they cannot issue multiple airlines ticket in a single transcation so they can not help me. So I requested that please refund the amount without any cancellation charge and I shall buy 2 separate tickets. He confirmed that the total cancellation charge will be Rs. 2600 and that they cannot make an exception.
I pointed out that it is physically impossible for a passenger to fly from Vadodara at 20:35 and time travel to connect an earlier connecting flight. His point was we issued 2 PNRs, what it means I do not know. I have not cancelled the flights yet and request you to ask Yatra to refund the full amount and stop the multicity booking option or not allow selection of multiple airlines. I have already booked the tickets from Indigo and Spicejet directly. The copy of the Yatra ticket is attached. Please note that I made only one transaction and there is a single booking no.
Please let me know if you want me to give any additional detail.
Looking forward to your early decision or a quick action from Yatra.com.

Tushar K Chowdhuri

e-Ticket



Yatra booking no: 10264224
Booking Date: 10/16/2012 1:25:36 PM



Journey Detail

Vadodara-New Delhi
Indigo
6E-488 Departure:
19 Nov 2012 20:35 Hrs
Vadodara Arrival:
19 Nov 2012 22:05 Hrs
New Delhi Airline PNR
ZNUSBF

S.No. Type Passenger Name Ticket No

1. Adult MRS MAYA DASGUPTA - ZNUSBF-1

New Delhi-Gauhati
Indigo
6E-221 Departure:
19 Nov 2012 05:35 Hrs
New Delhi Arrival:
19 Nov 2012 08:00 Hrs
Gauhati Airline PNR
AWGQCA

S.No. Type Passenger Name Ticket No

1. Adult MRS MAYA DASGUPTA - AWGQCA-1