[Resolved]  Yatra — Worst service - Thailand package

Address: Karnataka

I had booked thailand holiday package for my parents thru yatra. It has been a very bad experience. The hotels booked were bad and some had cockroaches as well. The management was bad. There was no clarity in the trip and the local tour guides from yatra who were supposed to escort my parents in thailand were extremely rude. They were late for the trip (which is part of itenary) and made my parents waste a lot of time in the hotel rooms instead of sight seeing! The travel buzz people there are sooo extremely rude with the tourists. The half day city tour included in the package was a mere waste and eye wash. The tourists are forced to enter some jewellery shops and kill thier time there just because the travel guides will get commission. They had to spend most of thier time in such shops and it was a torture. We go for sight seeing and not helping someone with commission!
My parents had thier return flight at 10:30 PM and the local guide was supposed to pick them up and drop in airport. He forced them to checkout and sit in the airport from 4:00 PM. They had to sit for 6 hours in the airport doing nothing. When asked about being dropped so early the agent was just rude again and asked them to take it or leave it!

It is extremely dissapointing and my parents really had a bad time there in a foreign land. I am repenting that I trusted yatra and sent my parents thru them for thier first international trip. Now they are hesistant to travel anywhere else due to thier experience with yatra.