[Resolved]  Yepme — Have not received the product yet

Address: South Delhi, Delhi

Hi,

I have ordered a pair of shoes from Yepme.com on 2nd January 2013 and have not received the item till date. The payment has been made by my Credit Card. The site suggests it would deliver the products within 5-7 working days, but it has been 9 days now and there is no trace of my shoes.

I would also like to mention that I have tried calling them several times, but no one bothers to pick-up. Only an IVR voice says to stay online. Then, I have sent them a mail asking the details of the shipment. And, as expected, they sent me the most weird details of a courier company that doesn't exist at all ( I believe).

I am attaching the screenshot of my order confirmation details, and copy pasting the conversation through the mail I had with Yepme.com.


THE MAIL:
***Read from below to avobe to understand the trail:


Hi,

I am unable to find the web address of the courier company you are referring here. Please provide me with their website URL and/or a phone number so that I can track my consignment details.

Regards
Payel

----- Original Message -----
From: Yepme Support
To: Payal
Sent: Wednesday, January 09, 2013 3:11 AM
Subject: Re: order no.1333259


Dear Miss. Payal,



Thank you for shopping with Yepme.com.



This is with reference your query regarding dispatch of your order no. 1333259. Please note that your order has already been dispatched by Eexpressdart Logistics Courier on 5/1/13 through AWB no P[protected]. It will take maximum 5-7 working days to deliver the consignment to your shipment address.



In case of any further assistance or feedback, please feel free to contact us at

[protected] or[protected] or write to us at customer.[protected]@yepme.com



Assuring you of our best services always!



Best Regards



Customer Support Team

Yepme.com



On Tue, Jan 8, 2013 at 6:10 PM, Payal <[protected]@sampatti.com> wrote:

Hi,

Thank you so much for your reply. It would be great if you can help me with the website details of the courier company and/or their number so that I can track my consignment.

Regards
Payel

----- Original Message -----
From: Yepme Support
To: Payal
Sent: Tuesday, January 08, 2013 3:48 PM
Subject: Please Confirm the Delivery Date of the Purchased Product


Dear Miss. Payal,



Thank you for shopping with Yepme.com.



This is with reference your query regarding dispatch of your order no. 1333259. Please note that your order has already been dispatched by Eexpressdart Logistics Courier on 5/1/13 through AWB no P[protected]. It will take maximum 5-7 working days to deliver the consignment to your shipment address.



In case of any further assistance or feedback, please feel free to contact us at

[protected] or[protected] or write to us at customer.[protected]@yepme.com



Assuring you of our best services always!



Best Regards



Customer Support Team

Yepme.com



On Tue, Jan 8, 2013 at 3:34 PM, Payal <[protected]@sampatti.com> wrote:

Hi,

I have bought a pair of black shoes with white stripes from your site on 1st January 2013. The product was expected to be delivered today. But I have still not received the product. I have however tried to call you on the given numbers:[protected] or[protected]; but no one bothered to pick-up.

Kindly confirm when can I expect my product to be delivered and I would thus ask to do the needful ASAP; else I would be compelled to ask for a pay-back and would not mind complaining about your site on the online compliant forums.

I have attached my buying details herewith.

Regards
Payel

I have submitted a similar complaint here as well: - http://www.complaintboard.in/complaints-reviews/yepme-com-l261392.html#images