Yepme — NOT DELIVERED MY PRODUCT

Address: Kadapa, Andhra Pradesh

Sir,

i purchased 2 pairs of shoes from yepme site and paid the amount of Rs. 929/- through HDFC Netbanking. But i have not seen any status of my order in yepme. I raised compliant to yepme.com as follows
Sir,
Give the status of My Order No.1469295. I Have already paid Rs. 929/- through Net banking from HDFC bank
In my account section I am not seeing the order details please give me details of my order

But, there is no any reply. I called to the Customer care they told u have not paid the amount for the product. Then i have given one complaint to the HDFC bank authorities. The Hdfc bank authorities given the following response.

Dear Mr. Satish,

Thank you for writing to us.

This is with reference to your e-mail dated February 09, 2013 regarding online transactions.

This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider.

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.
For any clarifications, we would request you to get in touch with the customer care team of SCGROWTHWAYSTRADING, who, on your instructions, will initiate the necessary rectification.

So, please rectify my problem either to get the product or refund my amount as early as possible.

Thanking you sir,

P.Dwarakanath satish
email : [protected]@gmail.com