[Resolved] Yes Bank — withdrawal of money from atm without my debit card.

kikiran_007

from Mumbai, Maharashtra

Jan 17, 2013

Address: Thane, Maharashtra

Hi..
I am Kiran Yadav employee of Reliance global com had opened a salary account in yes bank since more than 10 months.Last month ie on 15 dec'12 ,Someone from Gujarat's ATM withdrew Rs 14000/- from my yes bank account without my presence or my debit card.The Debit Card is with me safe and i never did any transaction on or after 14th december 2012, logged a complaint to police as well to the bank,however BANK is not taking any responsibility for reimbursing the money to me.

The money was withdrawn by two atm
1 Axis bank ATM which is in Wapi,gujarat--Withdrawal of Rs 10,000 took place. on Saturday at 10.59 pm
2.UBI bank ATM which is vadodara ,gujarat- withdrawal of Rs 4000 took place,on Monday at 9.24 am

Its been more than a month now and YES BANK has not done anything for settlement of the issue instead they make us run here and there unnecessary.
TO add on there is no Branch manager available in VASHI BRANCH , NAVI MUMBAI .
Attaching the CCTV clips received from Axis Bank ATM from wapi , however UBI ATM do not have any CCTV in their ATM location so no CCTV footage available for second transaction.

Request you to please look into this matter as soon as possible.as it already very delayed and i want BANK to pay my money back.

Regards
Kiran Yadav
[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Yes Bank Customer Care

from Mumbai, Maharashtra

Feb 5, 2013

Verified Support

Dear Kiran, we deeply regret the inconvenience caused. Our team is investigating the matter. Please be patient with us, and we will soon get back to you.

shakebhasankhan

Dec 21, 2013

The same thing happened to me. I belong to Delhi and I am currently working in chandigarh . I was on my back to Chandigarh from Delhi on December 1/2013. I boarded the bus at 11:15 pm in night..my debit card was with me despite that I lost Rs 25000 in one night. The first transaction took place around 11:37 pm when Rs 10000 was debited follewed by Rs 10000 again in a minute from some atm at old gtb road. Worst thing is after having left with Rs 5000, I called yes bank to block my card. The agent told me my card was block. Even after blocking Rs 5000 was debited from my account from some axis ATM in an hour. I have been mentally disturbed and worst part it that yes bank is making me run here n there and doing nothing..I hate u yes bank n I will see to it that you never make a fool o[censored]s again for trusting you. My deepest regret is that my company Agilyst uses your bank for salary account.