[Resolved]  Yun Nam Hair Care Centre — Bad Service on the staff

04th June 2010

To whom it may concern,

RE: Complaint Letter

I saw Yun Nam’s advertisement on the paper so I decided to sms for the trial treatment and told my friend about it. One of the officers called me and made an arrangement for us to go down.
My friend and I went to Yun Nam at Tiong Bahru Plaza branch on 22nd May 2010, sat at 630pm to seek for treatment trial and our consultant was Ms Shirley Tan. She was patient at first and told us about our conditions and package offer to us.After she knew that we are not taking the offer that on that day we felt that she wasn’t patient to us on the package.
She finally let us tried on the trial and after the streaming, she told us to go in to one of the consultation rooms. Another consultant, Ms Janice Cheong told us whether we knew the package that Ms Shirley mentioned earlier on. At first she is patient but after she heard that we need to consider about the package, She was not patient anymore. She started raising voices at us that “NO POINT” coming down that night. My friend told her that yes, you are right no point. Although, we raise our voice at them first but that doesn’t mean that you as a consultant can raise their voice to customer. No choice, she went out of the room. We heard some laughter outside the room.
We just want to try the trial first and decide to sign the package later on. We, as a customer know if a company can get service award meaning the consultants must be patient, friendly and helpful toward their customers and must not keep on pushing sales on us.(The attitude they given to us that we must sign up a package before we leave) . Does that mean anyone who go for a trial treatment must sign up for a package on the spot and we, as a consumer do not have the right to consider about it.
And lastly, they issue us the traveler kits, but the consultant, Ms Shirley Tan did not even bother to tell us which one was belonging to us and how to use it She just put it in the plastic bag.
She was telling us that new customer signing new package with them is S$1600 for 10 times and exiting customer has to pay for $1800.
I expected a much higher level of service from your company, and I am quite disappointed on the services that they had given to us. We suggest that you coach Ms. Shirley Tan and Ms Janice Cheong in proper customer relations. Their behavior does not reflect positively on Yun Nam.
Please call me before 15 Jun 2010 with confirmation that our requests will be honored. If I don't hear from you, I will report you to the appropriate regulatory.

Sincerely,
Jacelyn