Comtek — Instruction is not providing properly by fedex

Address: COMTEK , #10,3rd Floor, Sumukha Towers BSK 3rd Stage Bangalore 560085

It is says Clearance instructions from the importer are required.
Recommended action: Importer must provide instructions.

A specialized form/statement from the shipper is required.
Recommended action: Please call FedEx Customer Service.

1. Kindly let us know what kind instructions we need to provide from our side
what is specialized form

2. Please call FedEx Customer Service : we tried reaching all customer care number none of them are not working properly either it says all executive are busy for number times or it is not all reaching through

kindly mail us to [protected]@gmail.com if documents are required from our side
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    Comtek
    COMTEK , #10,3rd Floor, Sumukha Towers BSK 3rd Stage Bangalore 560085
    India
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