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Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved]  Connect Broadband — Asking for payments after giving internet connection by telling benefits and not fulfilling them

Address: Chandigarh, Punjab, 160023

I had a Connect internet connection after so many calls from connect executive. She told me many benefits as mentioned belw:
1. I will get Modem/ Telephone handset
2. I will get 10 GB additional data
3. I will get 1st month free service
but none of above is fulfilled.
I not even used 50MB data since connection and told so many times to disconnect internet connection instead they are sending bills.

I want to complaint, they first they provide me internet connection by telling benefits and not fulling them
and not disconnecting connection even after so many calls and sending bills.
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Jul 21, 2017
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Customer,

This is in response to your complaint in which you mentioned that you haven't received connection benefits as per offered you. we are sorry for inconvenience cost you faced .
Sir, as you connection number you haven't mentioned in your complaint. also not able to contact you as your mob number also not available in this complaint, pls provide us your connect number so that we can help you further accordingly.

Yours sincerely,
Appellate Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]
 
1 Comment

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Comments

Hi,

Due to translocation from chandigarh, I want to disconnect broadband connection- User name: [protected]san from the month of June, 2017.

Details:
Customer Name: Sandhya Kumari
User name: [protected]san
Landline no: [protected]
Reply

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    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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