Connect Broadband — Continuous internet problem

Address: Ludhiana, Punjab, 141003

I am using connect broadband service from one year and till now I have complained for worst service many times. Every time customer care executive told me that they will resolve the issue within 4 hours and they never resolved it in such time leriod . Actually they took at least 3-4 days to resolve the issie . Now I am frustrated with the connect service and want to change my broadband to another company. I have called the customer care executive on yesterday and till now no response has been received from connect. Are 4 hrs of connect equal to 4 days ???