| Address: Thrissur, Kerala |
Good day Sir/Madam,
I, Sumesh P.M., hereby raise a complaint against ConsumerFed-Liquor Shop, M.G. Road, Thrissur.
On 11th August 2015, at 1607 Hours IST, I ordered a bottle of DIA Dry White Wine at the billing counter, which as per the bill costs INR 410.00. I gave a currency of INR 500.00 in the cash counter and cashier returned me the bill(Bill No.:B 317113), but NOT the balance money i.e. INR 90.00. I proceeded to the delivery counter which is very next to the cash counter, thinking that the cashier is preparing the balance amount. After a minute or two I got the wine bottle and I asked the cashier to return my balance money. The cashier refused and said he already paid me the balance. I showed him my valet (which was in my hand), my pocket and my bag and I checked the outside floor of the counter too, just to make sure that the money has not fallen down, but there was nothing and there were no other customers at the counter when all these things happened.Then he told me there could be a HUMAN ERROR on their end and advised me to come back there in the night after they close the accounts or in the morning the next day.I told them that I want to talk to the store-manager.The cashier(the person at the cash counter) said he, Mr. MANOJ himself is the manager of the store.
I went to the store today morning and this person told me that there is nothing to return to me as there was no excess money in yesterday's accounts.When I requested the other staff to meet the manager, they said the manager is out of the office and will be back after a few hours(which means Mr.MANOJ bluffed me yesterday).
As a conclusion, I got robbed INR 90.00, by Mr.MANOJ, a staff at ConsumerFed-Liquor Shop, Thrissur.
I am a non-drinker of alcohol and purchased this bottle for my cousin.
Request you to kindly look into the matter and do the needfull.
Sumesh P.M.
[protected]
sumesh.[protected]@gmail.com
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