Costumer — forgot login password

Address: Kohima, Nagaland, 7971001
Website: www.sbi.com

I forgot my login password in my internet banking SBI anywhere. So, I watch related videos in you tube and followed the same steps to retrieve my login password. But everytime when I enter submit it response due to some technical problems, try later. So, I want is it really technical problems or permanent problem because the same response is coming from more than 10 days. Moreover, bank also failed in solving my problem. So, please suggest me the needful.
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    Kohima
    Nagaland
    India
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