Country Vacations — country vacations

Address: Country vacation ,Pune/Phoenix mall -East Block, Pune, Maharashtra, 412308

We were called in the country club office Pune, Phoenix mall saying that we have won a lotter and you will have to listen a 1 hr presentation. We went there and was explained entire thing about the club which we liked but we were not interested in paying at that time. So, we told them about the plan for our goa visit in Aug for 4 people for 3 nights. They said I will check the availability and let you know you can pay 5000 rs as of not via google pay and rest 5500 you will have to pay while reaching there. Once we paid the 5k amount we were said sorry that we don’t have bookings available for 4 nights in goa in month of august and no receipt was given to us just a signed paper. Also just after the money was transferred they said its not refundable for which we were fine as they said i[censored] book 15-20 days before you will surely get a room. They were giving vouchers to everyone for 7 nights which we were to given but the when I checked the voucher was already used. Also, I wasn’t given any reference no. for the same. I also informed them that as I am moving abroad for a year I want to visit Goa in Aug only.

So we paid for a service which was free for everyone. I’ve been trying to call the customer service but getting no response from them. Just 2 hours after paying the money I asked for a refund as I found the entire thing fishy but they ignored and started talking disrespectfully.

After this I am trying to call them from past 4 days but the are giving the same response that booking is not available and your money too cant be refunded.

Today I got a call from one of the person booking and she said that booking for 2 nights is available, I said fine but then she asked me to transfer 7.5 k instead of 5.5 k which we were asked to pay when we reached there. The amount was again asked on Google Pay.

Instead of planning the trip our trip was spoilt. Money was taken by supplying fake information and a Scam was done.

Attached is the copy of signed paper and a voucher given to us. The name of the representative was Salman Khan.

ITS A FRAUD COMPANY. They are not even ready to give refund which we asked just after 2 hrs of paying.

Regards,
Raj Singh.