Country Vacations — regarding refund of money

Address: Pune, Maharashtra

Website: www.countryvacationsindia.com/country-vacations-contactus.php

Hi,
I have visited country club on 26 march 2017. Samual patil and sneha oval attended me and provided may false commitment. Below commitment was provided to me by both of them.

- i will be getting 2 years membership of country vacation without any additional charges.

- no extra charges to be paid. Not a single rupee in terms of tax, service charges, etc amount to be paid. Zero additional charges.
- free tasha beauty and health services for 1 year. No additional charges at all to be paid to tasha (No service charges, no additional cost)
- one free candle night dinner every month for complete family for 2 years.
- free 2 days stay for family at any country vacation in a month, even in pune itself. No additional cost, no service tax. No hidden cost.
- movie ticket every month for family every month for 2 years
- one free 6 days 7 night stays for family of 10 members anywhere in india. Breakfast and dinner free for all these days. Booking need to be done 10 days before. No service charges, no additional charges. No hidden cost.
- one free 2 days 3 night stays for family of 10 members anywhere in india. Breakfast and dinner free for all these days. Booking need to be done 10 days before. No service charges, no additional charges. No hidden cost. - free summer camp, celebrities show coupon every month free of cost for 2 years.
- if satisfied with service, i can pay remaining amount and the same service will continue. If i am not interested, the service will stop after 2 years.
- i will get country vacation smart card in 15 days for all family members including children. But haven't received this yet.
- free swimming pool, pool, tennis table, other services in this clubs for 2 years.
- free gym facilities in gold, talwarkar and other gymnasium
- all services available in country vacation clubs free of cost without any service tax, additional tax.
- parents will be allowed entry in country vacation club anywhere on my cards/name.
- all this services will be shown online in my app installed.

However, after some time i realized neither the card reached me nor the club at kalyaninagar pune was working, which was near to my home. When approached this 2 agents, they denied saying they have not said such things. Also, i started receiving call from customer care to pay 1.4 lacs (There complete package was 1.6, out of which i had paid 20, 000 inr saying that if i am satisfied for 2 year with service, i will pay the remaining.

After many follow-up, raju narale, samual patil and snaha oval said that i shall get the refund, but was not ginving me in writing. After following up more, i got an email from raju narale, customer care executive that i shall get the refund in 60 days. But now, almost 60 days are complete. All this guys are avoiding calls and not responding me. I have those email as an proof about the commitment and refund.

Request you to take this on priority.