Crossfit — Crossfit Smart Watch Return and Refund

Address: 399, PFT, Prayagraj-212208

Website: crossfit.net.in

I have ordered a Crossfit - Smart Watch through order no. #26301 on 23/12/2023 and the said order was received on 02/01/2024.

As per our order and specifications described on the portal about the product, we have not received the same.

I had ordered golden colour of smart watch but sent me old used and scratched colour smart watch and Orange one belt. I'm trying to reach the supplier since day one of the delivery, but not getting any response on their given WhatsApp Number [protected], or email [protected]@crossfit.net.in

While Contacting at the email, replying:
"Dear Customer,
Kindly reach us on WhatsApp [protected] for quick response.
Thanks & Regards,
Team CrossFit."
and when trying to reach via WhatsApp [protected], no response is given.

Kindly help me to get my refund . I paid them 1999 INR for dead smartwatch.

(Nirmal Kumar Nahata)