Ctrazorpay — With out acknowledgement Ctrazorpay deducted 590 on my bank

On 6 Dec 2023 CTRAZOPAY has deducted 590 rs as a ECS return with out my any acknowledgment aand this is no any ref number

and also he sen a message - Hi, NACH payment of 1685.44 toward Ctrazorpay has been succefull