| Address: Dmart, Gandhidham, Gujarat |
Order no. 8435975
I had placed online order by using dmart ready application on 4th april 2020. It was mentioned that order will be delivered on 06th april 2020.
However, 5th evening i got a call saying that items will be delivered on 6th evening only because of no vehicle available. I agreed because anyway delivery was scheduled on 6th april only while booking.
On 6th evening, i again received call from d mart gandhidham branch saying that there is no other order to be delivered in my area and therefore it is not possible for them to send vehicle for just one order. I was really not satisfied with this response because we are paying delivery charges for delivering items at home. Be it my single order or multiple order from same area, for me it is to be delivered because i have paid for the service.
As we all are aware time is not good due to covid-19 and people are not allowed to go out and buy items. For this reason, i feel dmart also came with home delivery option keeping in mind the need of daily consumers. However, i see that specially gandhidham branch, is looking for own convenience rather then consumer need.
Today 7th, i had to follow up and i came to know that now police is allowing only morning time slot to do delivery and i am still not committed when will i get my order delivered. I am really not happy with the service.
This is not the way such a big company has to operate. Time is critical and corporate are supporting whatever way possible. Was this information helpful? | 
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