D-Mart / Avenue Supermarts — Entrance in D-mart

Kanal

from Mumbai, Maharashtra

Mar 29, 2017

Address: 411007

Hi,

Date of incident[protected]

Yesterday I went to D-Mart with my wife, but I was force to stop in entrance. The reason was I had a bag and one hand bag. They refused to take hand bag at security center. I am going there from last 4 years, but they never refused to take the hand bag. So, why this time? The manager said that this is the rule because things can be misplaced. But it can be misplaced from the bag too and I never saw this rule from last 4 years. They make their own rules. I am seriously very disappointed and furious. I had to purchase some necessity things, but due to these foolish rules i could not enter in D-Mart. Please resolve it, so customer couldn't face these problems.

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Comments

Anoop_purohit21

from Mumbai, Maharashtra

Apr 26, 2017

Hi

Date of Incedent :- 25 April 2017.

The interaction with the D Mart staff today is the worst thing I had ever experienced. After completing my shopping and paying the bill when I bring trolley outside the gate of Bhopal D Mart ( Hoshangabad Road), the D Mart officer shouted on me to not ride the trolley 5 meters away from the gate to my car... He starts pushing me, when I asked him to call his boss, then Mr Kalichand Sharma (boss) came with two three guards and start misbehaving...all 6-7 people started to fight ... make me feel really unsafe... then I ask the return counter to return everything of what I shop ... The return officer ask one guard to help me to put the stuff into my car... very unprofessional, unethical and bully way used by the staff... wish to seek an apology from DMart official for this worst shopping experience.

Regards
Anoop Purohit