D-Mart / Avenue Supermarts — Items missing

I got the delivery one day late. That’s fine but in that two items were missing (Dhara oil 3lit and Govardhan ghee 500gm).My order id 78694997. I immediately logged a complaint (Ticket id 2143111) against it to dmart ie on Thursday. I am getting call on Saturday and one lady took all the information about the missing items from me but up till now I have not received my missing items and no response from their side. Today is Monday and I placed complaint on Thursday. Dmart is least bothered about their customers. Highly negligent and totally unprofessional and delivery persons are totally careless people. I have already paid for those items. I want them today itself. I have waited too much for it. Hope you look into this.