D-Mart / Avenue Supermarts — Missing of baggage which is given in baggage counter

Address: TIRUPATI

Afew days ago i vist tirupati d-mart near to tvs circle. I kept my baggage(skipping thread) and baggage counter w0rker sir for this item we are not giving the token but i am keeping in the fourth number after ur purchase u can collect the baggage she said.Unfortunately after completing of my purchase i forgoted to take the baggage and went to home .Next day during the working hours i vist the store and told the incident that yesterday happen and wasted my time nearly 1.5 hours after that they collected my details and told that we will inform you sir by today afternoon and they didn't inform and on that day omly i again visted and asked for the updates again they watsted 1, 5 hours and with impolite manner they behaved .Again they collected my details and told that we will inform you sir .Thereis no progress in that and again i make a call to the hemadri(superviser) yesterday and he said that we will replace the baggage which was missing and you take another one .After visiting the store take the cheap one actually i don't want that .My thing is enough and i caaledto the manager and asked about this but the superviser said that all this problem we explained to the manager but the didn't know the matter.
At last my complaint is if it is missing then straight forwardly say to the coustmer in a polite manner but why are you wasting the coustmer valuble time.