| Address: Dr.A.S.Rao Nagar , Hyderabad |
My order id is 65593536 dt. 19th June. I received the wrong design o[censored]mbrella. I immediately called customer care and lodged a compliant. After multiple calls and email, none of your customer service people understand the problems at hand.
The product i ordered is Penelope 12 as per the design shown on Dmart ready website. I received a wrong design with the same product name which is actually Penelope 3 as per Dmart ready app.
I[censored] point this out am getting varied answers like take a refund, order again, product is from Dmart ready which is different from the Dmart store, product isn't available, u got the product which has correct tag as per invoice so it is correct, we can't see the email you sent with pictures as we don't have access...etc etc.
Like is it so difficult for your team to see that all their questions to me have answers with them. If product isn't available why is it showing in app?
If the product has tag according to invoice then why is it that the design doesnt match?i obviously ordered according to the design not your product tag.
Such a simple thing and your team is failing to replace it properly with the correct design as per the design shown in your application itself. Which customer care doesn't have access to emails of customers to check their complaint? This is the first time.i am hearing a team being so lacking in their customer service attitude for such a big chain which actually depends on customer satisfaction.
I was asked to go to the pickup point 3 times by your customer care staff. They gave me a replacement which is also attached in the images provided.
I want the right product as per the picture in your Dmart ready app. Why is such simple complaint is not resolved by your team?
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For such a big company, the delay in providing a satisfactory resolution is appalling.