d2h Complaints & Reviews

Videocon D2H Costumer Id is 1740723 Name Nadeem Ahmed

10/11/2010 (Recharge Date) 74332740315031432359883 ( Recharge Id from credit card ) 500.00 (Amount )

Today 15 November This amount is deducted on 10 November at 8:40 AM I calling to D2H costumer care 2 or 3 time daily First they said it will update in 24 hour then they said 36 hour then they said 2day But it is not updated till date

Who is responsible for this ?

Nadeem Ahmed
[protected]

Had sent the following complaint to customer care videocond2h on 03/11/2010, still installation not done.

I had purchased VIDEOCON D2H go live kit on 23/10/2010 from Planet M,
Seawood (W) and immediately called on customer care no. for scheduling
installation. Work Order no. 3273598

I am sorry to say I am extremely unhappy. You make tall promises but
cant satisfy the bare minimum needs. All that i say below can be
verified from the recorded message you would have of my conversations
with your tele-executives (at start of every call we get a message
that the call is being recorded for training purpose)

1. I had specifically told him we are working people & the engineer
should phone and visit our residence for installation and after 4 pm.
He said the engineer would not visit without calling and fixing the
time.

2. Your engineer visits on 25/10/2010 at 2 pm without calling saying
the phone no. given to him was wrong. My maid gave him the correct no.
but he does not make a call. Your telerepresentatives do not hear
properly i had given the correct phone no., even when I gave them our
pincode 400706 he was feeding as 4000706 and then saying I am giving
him a wrong pincode. I had to specifically tell him it is only 4 and
two zeroes and not 3 zeroes. He asked for the Dealer name when I told
him Planet M. He says theres no such dealer. I am given to understand
Planet M is part of Videocon family. How can your people be so
ignorant.


3. Again I called I dont remember the date it could be 26th for
scheduling installation & to see whether contact no. has been given
for rectification by you engineer and am given request no. 21025968

4. Since no one visited for installation, I called on 28th but since
your system was slow he just emailed my request for installation
without giving me any request number.

5. On 30th I called again for scheduling installation, I was told that
I need to recharge my account since the engineer had visited my place.
when I explained your tele-executive that no installation was done and
the engineer had come without informing me, he would just not listen.
I asked I would like to speak to a senior, the senior was busy with
calls, I was holding on for more than 30 minutes, after which you
tele-executive (not the senior) told me he would reverse the amount
debited and send the engineer for installation. Complaint no. 21259869

6. Today is 3rd November, 11 days since I purchased your product, I
called once again and have been told that refund was not done since it
said installation chages have been deducted only once and as I was
holding on the call was abruptly terminated.

I have the following points to ask

1. When are you going to give me the setbox & install the D2H. What
happened to your promise of 48 hrs.

2. When no installation was done why were the charges debited to my account.

3. If you do not wish to install, kindly refund the Rs.1390/- I paid
for the Go Live Kit. You can keep the Rs.300/- instalation charges as
donation for services not rendered.

4. Kindly dont ask me to recharge again for installation. There are
better players in the market. Either install or refund the amount. I
am not going to pay anything more other than the monthly charges after
the free period lapses. Keep your promise also of 4 months free for
gold sport offer/3months for new diamond offer.

I regret I ever purchased a videocon product, I am already facing
clarity problem with videocon LCD due to which I was going for
videocon D2H.

I will think twice before ever buying a videocon product and will also
have to advise my friends and relatives likewise.

PRAISE THE LORD, ALLELUIA

thanks

pamela dsouza

ATTENTION.



Your resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration,Production,marketing and general service departments. It is our pleasure to inform you that your resume was selected as one of the 62 candidates shortlisted for the interview. The Company VIDEOCON is a brand name in Electronics manufacturing business in India , The Company is recruiting these candidates for our new plants in Delhi , Bangalore , Pune and mumbai.



Your interview will be held at The Company Corporate office in New Delhi on 20th of November at 11.30 AM, You will be pleased to know that The 62 candidates selected will be giving appointment, Meaning that your Application can progress to final stage. You will have to come to the Company's corporate office in New Delhi . Your Call letter with Air Ticket will be sent to you by courier service before date of interview. The Company will offer you a salary with benefits for this post, 35,000.00/- to 200,000/- P.M. + (HRA + D.A + Conveyance and other Company's benefits. The designation and Job location will be fixed by our Company's HRD. at the time of final processing. You have to come with photo-copies of all the required documents below:



REQUIRED DOCUMENTS BY THE COMPANY HRD.



======================================



1) Photo-copies of Qualification Documents.



2) Photo-copies of Experience Certificates (If any)



3) Photo-copies of Address Proof.



4) Two Passport Size Photograph.







You have to deposit cash sum of Rs. 10,700/- ( Ten Thousand Seven Hundred Rupees )as an initial amount in favor of Company HRD. Department. Deposit should be made through any [STATE BANK OF INDIA ] Branch from your Home City to Company Senior HRD. Account NO, which will be sent to you upon your response. This is a refundable interview security deposit. Your offer letter and Air tickets will be sent to your Home Address by courier service after receiving the confirmation of interview security deposited in STATE BANK OF INDIA. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in our Company. The Job profile, salary offer, and date/time of interview will be detailed in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.







We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 17Th of November 2010. You have to send the information after depositing the security amount in bank to the Company's HRD - direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by VIDEOCON. Lodging, traveling and local conveyance actual will be paid by VIDEOCON as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.



NB: You are advice to reconfirm your mailing address and phone number in your reply. and 10,500/- ( Ten thousand Five Hundred rupees ) will be the refundable amount, while 200 rupees will be deducted as bank charges for funds deposit and if you have been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up for the interview.



Wishing you the best of luck.



Regards



MR.DEEPAK SHARMA - (Executive - HRD)



Videocon Electronics India Ltd.



H.O. - 174, Videocon House,



G.K. Part – 1, Greater Kailash.

Hi,

The service which has been provided to me by the videocon is the worst service!!!!!!!
I logged a complaint about my TV was not working 08/10/2010, and then an engineer visited to my home on 09/10/2010 and repaired the issue.
The Problem (Small Picture) occurred in 10 days later on.
I again booked an engineer who visited about advised me that it cannot be repaired I need to pay again. I told him that I will not pay as paid for an issue just 7 days ago.
Then he temporary fixed the problem.
After 3 days same problem occurred and I again booked an engineer.
I have to pay on this time so with in an month I paid again to resolve the issue on 04/11/2010. This time engineer guaranty me that I will not face this issue again
Now after 2 days I faced the same issue(small Picture) booked an engineer on 06/11/2010 complaint number DEL[protected] then Engineer visited on 09/11/2010 and advised me that IC is not working due to that picture is Small. So I have to pay again. I told him that last engineer guaranty me that I will not face this issue again.
Then he left without resolving the issue & advice that the same engineer will visit again. Till date no one visited. My TV is still the same.
Such a WORST CUSTOMER SERVICE!!!

SIR MANE 13/032010 KO VIDEOCON D2H LIYA THA JISKA id no. 5995445 h jo on nahi hota hai hota bhi hto 1-2 ghante baad m plz help me

my compain service id no is 23709632 n frm last 4 days not getting any reply frm vidiocon n they all r chargine too much charges for sms for vidiocon to vidiocon which free for me after i recharged with rs 59 ... they not updated free smses in ma mbl plz improved ur service.... my mobile no is [protected]

I have gifted a videocon D2H satellite LCD to my parents Staying in Panipat, however since then we are contact videocon office on [protected]for installing the same however they are making false promises that the same will be done today this is going on since 05th November 2010. I have come back from there and still i am following it with them for the same. Such kind of service with false promises are not expected from a reputed organization. I want my money back and not interested in their product.

CustomercareDear Mr. Pandey, Thank you for writing to Videocon d2h. This is with referenc...
Oct 25

CustomercareLoading...Oct 25


Reply
|Customercare to me
show details Oct 25

fromCustomercare <[protected]@d2h.com>
toDeepak Pandey <[protected]@gmail.com>

dateMon, Oct 25, 2010 at 3:18 PM
subjectRE: 10 years on-Deterioration of service & brand image
mailed-byd2h.com

hide details Oct 25


Dear Mr. Pandey,

Thank you for writing to Videocon d2h.

This is with reference to your email dated October 25, 2010 regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer for customer id 12976403.

We regret the inconvenience faced by you.

As per our discussion with you, this is to inform you that your complaint regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer has been forwarded to concern department and we shall get back to you with status by November 8, 2010.

If you have any further queries, please call our toll free numbers:

1. [protected]
2. [protected]
3. [protected]

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Warm Regards,
Customer Care
Videocon d2h


From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Monday, October 25, 2010 10:09 AM
To: Customercare
- Hide quoted text -

Subject: 10 years on-Deterioration of service & brand image
- Hide quoted text -


[protected] Forwarded message[protected]
From: customer care <[protected]@vgmail.in>
Date: Thu, Oct 21, 2010 at 1:25 PM
Subject: RE_
To: Deepak Pandey <[protected]@gmail.com>


Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
But we would like to inform you that Videocon Industries is different company from D2H, will request you to get in touch with the D2H call centre they will help you out. Please get your complaint registered on their customer care nos. [protected], [protected] [protected] (All Networks)
Or[protected]Prefix with local STD Code).



Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.




Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.







From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Wednesday, October 20, 2010 11:32 PM
To: [protected]@vgmail.in
Subject: 10 years on-Deterioration of service & brand image

Hi,

I purchased a Videocon 5-in-1 & a not so branded speaker system in the year[protected] from Snehanjali, Andheri (West). I just gave the Address to the shop owner in the afternoon & the machine was delivered to me by late evening without a single follow-up.

Fast forward to[protected], I purchased a Videocon D2H-3204 LCD TV (Invoice number 190734, sr. no.[protected] from Snehanjali, Bhayandar west, Maxus Mall showroom. The TV was delivered to my door steps on the 14th Night after atleast 6 phone calls & my personal visit. The installation was done on the 15th as the person didn’t come with the TV stand. This too was done after repeated phone calls.

I bought the TV although I couldn’t afford only because
1. Decent past experience o[censored]sing Videocon Brand
2. Good experience with Snehanjali
3. A fantastic offer i.e. 24 months D2H diamond package & INR 11000 money back certificate which I can redeem after a period of 6 years.

While buying the TV I was informed that the certificate will be delivered to me in within the next 7-10 days. Now after more than 30 calls to the showroom at Bhayandar(W), Maxus Mall, I have not received any revert. I used to speak to the salesperson PARSHURAM till the last month. I have spoken to his boss from the showroom but to no avail.

Since June, I have bought a new refrigerator, a new washing machine & a oven but all from Vijay sales. The sole reason was this wrong commitment. Also I have made it a point that I will not refer Videocon/ Snehanjali to any of my friends/ neighbors’/ relatives ever as I really do not know whether the showroom is responsible for this delay or Videocon.

I will definitely take what is rightfully mine + a 1 rupee fine as a token of penalty for the delay. The only point I wanted to drive is that we can become an Indian MNC but we cannot imbibe the culture of a MNC, we can be in malls like in the western countries but the service will not match the countryside store service. My gut feel is that both Snehanjali & Videocon are still good brands but the culture of good service which ran in the company/ Showroom people 10 years back is not the same now.

Note: I do not have mail ID of Snehanjali hence cannot forward the same to them.

Deepak Pandey
301-A Type, Nira Complex,
Near Golden Nest Police Station,
Off Mira Bhayandar road,
Bhayandar East, Thane-401105.
Contact# [protected]




Reply Forward


Reply
|Deepak Pandey to Customercare
show details Nov 9 (2 days ago)

fromDeepak Pandey <[protected]@gmail.com>
toCustomercare <[protected]@d2h.com>

dateTue, Nov 9, 2010 at 9:13 AM
subjectRe: 10 years on-Deterioration of service & brand image
mailed-bygmail.com

hide details Nov 9 (2 days ago)


Hi, So whats the status now?

- Show quoted text -


On Mon, Oct 25, 2010 at 3:18 PM, Customercare <[protected]@d2h.com> wrote:

Dear Mr. Pandey,

Thank you for writing to Videocon d2h.

This is with reference to your email dated October 25, 2010 regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer for customer id 12976403.

We regret the inconvenience faced by you.

As per our discussion with you, this is to inform you that your complaint regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer has been forwarded to concern department and we shall get back to you with status by November 8, 2010.

If you have any further queries, please call our toll free numbers:

1. [protected]
2. [protected]
3. [protected]

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Warm Regards,
Customer Care
Videocon d2h


From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Monday, October 25, 2010 10:09 AM
To: Customercare

Subject: 10 years on-Deterioration of service & brand image


[protected] Forwarded message[protected]
From: customer care <[protected]@vgmail.in>
Date: Thu, Oct 21, 2010 at 1:25 PM
Subject: RE_
To: Deepak Pandey <[protected]@gmail.com>


Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
But we would like to inform you that Videocon Industries is different company from D2H, will request you to get in touch with the D2H call centre they will help you out. Please get your complaint registered on their customer care nos. [protected], [protected] [protected] (All Networks)
Or[protected]Prefix with local STD Code).



Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.




Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.







From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Wednesday, October 20, 2010 11:32 PM
To: [protected]@vgmail.in
Subject: 10 years on-Deterioration of service & brand image

Hi,

I purchased a Videocon 5-in-1 & a not so branded speaker system in the year[protected] from Snehanjali, Andheri (West). I just gave the Address to the shop owner in the afternoon & the machine was delivered to me by late evening without a single follow-up.

Fast forward to[protected], I purchased a Videocon D2H-3204 LCD TV (Invoice number 190734, sr. no.[protected] from Snehanjali, Bhayandar west, Maxus Mall showroom. The TV was delivered to my door steps on the 14th Night after atleast 6 phone calls & my personal visit. The installation was done on the 15th as the person didn’t come with the TV stand. This too was done after repeated phone calls.

I bought the TV although I couldn’t afford only because
1. Decent past experience o[censored]sing Videocon Brand
2. Good experience with Snehanjali
3. A fantastic offer i.e. 24 months D2H diamond package & INR 11000 money back certificate which I can redeem after a period of 6 years.

While buying the TV I was informed that the certificate will be delivered to me in within the next 7-10 days. Now after more than 30 calls to the showroom at Bhayandar(W), Maxus Mall, I have not received any revert. I used to speak to the salesperson PARSHURAM till the last month. I have spoken to his boss from the showroom but to no avail.

Since June, I have bought a new refrigerator, a new washing machine & a oven but all from Vijay sales. The sole reason was this wrong commitment. Also I have made it a point that I will not refer Videocon/ Snehanjali to any of my friends/ neighbors’/ relatives ever as I really do not know whether the showroom is responsible for this delay or Videocon.

I will definitely take what is rightfully mine + a 1 rupee fine as a token of penalty for the delay. The only point I wanted to drive is that we can become an Indian MNC but we cannot imbibe the culture of a MNC, we can be in malls like in the western countries but the service will not match the countryside store service. My gut feel is that both Snehanjali & Videocon are still good brands but the culture of good service which ran in the company/ Showroom people 10 years back is not the same now.

Note: I do not have mail ID of Snehanjali hence cannot forward the same to them.

Deepak Pandey
301-A Type, Nira Complex,
Near Golden Nest Police Station,
Off Mira Bhayandar road,
Bhayandar East, Thane-401105.
Contact# [protected]

Respected Sir/madam

I had purchased a Videocon DTH connection from Rahul Electronics, Bulandshahr on 05.11.2010. I was promised that my installation will be done within 24-48 hrs. by the showroom and also by the company via an sms sent to my phone no. But no one came to my home till 07.11.2010. After that when I complained to the dealer, he promised that the company representative will come by 08.11.2010 morning. On 8th, he promised, that it would be done by 8th evening. simultaneously, I complained on the company's regional helpline no. ([protected]) where they gave me my complaint i.d. as 21965364 and promised to resolve the issue within 24 hrs., i.e by 09.11.2010 morning. But when no one came till 9th evening, I recalled the same helpline where they finally asked me to wait till 10th morning. The behaviour and response of Rahul Electronics and the local service centre executives at Bulandshahr was extremely rude during all this period.

Finally, today on 10th evening, the company representative came to install the dish antennae and said that activation will be done within 5-10 minutes. It has been 7 hrs. and the connection has not yet been activated. Moreover, they say that the server is down and activation will not be possible atleast till tommorrow.

As Videocon DTH boasts of its quick, service, I am Feeling cheated and can not hope for a better service without interruption in future if there server is down even from the first day.

I no more believe in commitments of Videocon DTH services and request for your assistance so that they can think twice for making false claims to the society.
thanking you

regards
Saurabh Sharma
218, Krishna Nagar
Near Shanti Building
Bulandshahr-203001 (U.P.)

Dear Sir/Madam,

This is Prasant Kumar Sahu and my address is
Flat#404, 4th Floor, Building A3, Atria, Sr#29/1/23, Lane # 13, Tingrenagar, Pune - 411015. Maharashtra.

I have Purchased one D2H Videocon Connection on 05/11/2010 through on line Purchase. The Order No.D2H[protected].

As per their Advertisement and confirmation the delivery & installation should be 24-48hrs. But till date the company has not send any executive. When I am calling to the customer care [protected] the executive is not giving any clarity.

Also when I am asking them to cancel the order they are saying write a mail we will cancel after 1month.


Kindly look into the matter, as the company may be cheating to other clients as well.

With Regards

Prasant Kumar Sahu.

Dear sir,
find the below mail these peples are sending mails on videocon name
pl. do the needfull.





VIDEOCON ELECTRONICS COMPANY
show details Nov 7 (2 days ago)

ATTENTION.
Your resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration,Production,marketing and general service departments. It is our pleasure to inform you that your resume was selected as one of the 62 candidates shortlisted for the interview. The Company VIDEOCON is a brand name in Electronics manufacturing business in India, The Company is recruiting these candidates for our new plants in Delhi,Bangalore, Pune and mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 13th of November at 11.30 AM, You will be pleased to know that The 62 candidates selected will be giving appointment, Meaning that your Application can progress to final stage. You will have come to the Company's corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier service before date of interview. The Company will offer you a salary with benefits for this post, 35,000.00/- to 2,000,000/- P.M. + (HRA + D.A + Conveyance and other Company's benefits. The designation and Job location will be fixed by our Company's HRD. at the time of final processing. You have to come with photo-copies of all the required documents below:
REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof.
4) Two Passport Size Photograph.

You have to deposit cash sum of Rs. 10,200/- ( Ten Thousand Two Hundred Rupees )as an initial amount in favor of Company HRD. Department. Deposit should be made through any [STATE BANK OF INDIA ] Branch from your Home City to Company Senior HRD. Account NO, which will be sent to you upon your response. This is a refundable interview security deposit. Your offer letter and Air tickets will be sent to your Home Address by courier service after receiving the confirmation of interview security deposited in STATE BANK OF INDIA. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in our Company. The Job profile, salary offer, and date/time of interview will be detailed in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.

We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 11th st of November 2010. You have to send the information after depositing the security amount in bank to the Company's HRD - direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by VIDEOCON. Lodging, traveling and local conveyance actual will be paid by VIDEOCON as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.
NB: You are advice to reconfirm your mailing address and phone number in your reply. and 10,000/- ( Ten thousand rupees ) will be the refundable amount, while 200 rupees will be deducted as bank charges for funds deposit. and if you have been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up for the interview.
Wishing you the best of luck.
Regards
MR.DEEPAK SHARMA - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Videocon House,
G.K. Part – 1, Greater Kailash.

I bought a Video con d2h from MANOJ AUDIO, VIDEO AND CASSETTE CENTER Ekma, Saran BIHAR on 3rd of November 2010. they assured me that it will be installed the very next day. We paid the full amount of Rs 1690 and he handed over the set top box only saying that the installation engineer will reach tomorrow with the rest of the instruments. From the 5th of November, the shop owner started rejecting our calls and and at once told us to contact the customer care. On not finding any positive or satisfying result from the customer care, at last we decided to complain. Hope that we will be justied

dear sir,
I am sorry to say this your service has been poor my ID 20395138 R.Krishnan... i have opted for two language channel one tamil and other telugu but no telugu channel has been telecasted for past one week.... I may launch a complaint to consumer forum or rti about your customer service staff irresponsible response to rectify this fault.... often my d2h is going to AV mode i have launched tis b4 2 month also but no service engineer has attended till now...... I am very sorry for this to say you may be greatest in this world but you have to statisfy the customer then only you can withstand this business.... this may be something in your deaf ears....but wat can i do we are indians know to only suck others life like your services do.....

Respected Sir
Sub- Installation of Go Live PIN 9983….. D2H was not done after 3 days
I have purchased a Videocon D2H satellite box package(Go Live Sr no-A390S[protected] and Go Live PIN 9983….. of Rs- 1690/- (including installation and four month subscription fee) from authorize stockiest M/S ………. ELECTRONICS, P Tower, Near Panchayat Samiti BALOTRA District- Barmer Rajasthan on dated[protected] at 8.30 Am. seller was told me that service Engineer of Videocon D2H will come to your home and D2H set box will be installed by him in today Evening. But we are very sorry to say that nobody comes to my home for Installation of Set box after 3days. Kindly sort-out my Problem as fast
Rajendra Singh Solanki
d.[protected]@rediffmail.com

This is for your kind reference that I have installed d2h service for my domestic use .But after installation due to the absernce of AV to RF converter it was not possible to run my Tv on the setrvice . As per te terms , Videocon is supposed to provide the converter incase it is not available with the TV set, but inspite of that the dealer / customer care told me to install the same on my own . After I referred the User Guide Book, the customer care agrred to install the same and Installation Engineer came to attend the problem ( My Complaint No.21306030, dated:31/10/2010) same day with bare hand , without converter. After telephonic discussion with his superior the matter is still remains unattended which left me at the peak of my astonishment about the reputation of Videocon services . Please suggest me whether I run the system like a lame one or throw it to take service of others .Your earliest suggestion is highly solicited Anil Kumar Gupta , Mob No.[protected]
Customer ID[protected]

I AM A INDIAN CITIZEN N I AM PROUD TO BE INDIAN BUT THE DTH SERVICE PROVIDER SUCH AS VIDEOCON IS NOT PROUD TO B INDIAN DTH SERVICE PROVIDER JUST BCOZ HE IS NOT SHOWING INDIAN CHANNEL SUCH AS PEACE TV & PEACE TV URDU. PEACE TV IS WORLDWIDE FAMOUS AND JUST BCOZ OF PEACE TV OUR NATION INDIAN IS GETTING A GOOD NAME WORLDWIDE BT VIDEOCON DTH SERVICE IS NOT SHOWING THIS CHANNEL AFTER I HAV WRITTEN MANY MAIL TO THERE TEAM AND ALWAYS THE SAME REPLY COMES THAT THEY ARE PLANNING TO START THE CHANNEL BUT I AM NOT GETTING Y THEY ARE TAKING TOO MUCH TIME TO START INDIAN CHANNEL WHICH IS FREE-TO-AIR OR WHETHER THEY ARE NOT GETTING MONEY-MONEY FROM PEACE TV.
I AM WRITTING THE LETTER JUST BCOZ MY REQUEST TO CONSUMER COMPLAINT DEPARTMENT IS THAT PLS LOOK INTO THIS MATTER WHY THEY NOT SHOWING PEACE TV AND PLS MAKE THEM APPROVED SO THAT THEY CAN SHOW THE PEACE TV CHANNEL IN THERE CHANNEL LIST.
HOPING TO C PEACE TV IN VIDEOCON DTH SERVICE

hi,

videocon d2h not working from threedays,it showing as technical error,contact custamer care..... when
i talked with custamer care they are telling some tips but problem not solved with it, i severel times phoned to local instalation engineer, he says ohh i will with in one hour or ten munits like that but he is not attended ....my custamer id:[protected]

phno[protected]

Its very disheartening that in spite of my repeated follow-ups telephonically and also repeated emails I have not received any feedback in written nor my installation is done I think I should forward these chain of mails to the Times of India group to publish this gross negligence of the Videocon as a brand. Hopefully the media and if not media than I think I can take it in the consumer court for the harassment and trouble caused.

From: Saurav Banerjee
Sent: Thursday, October 21, 2010 1:33 PM
To: 'nodalofficer.[protected]@d2h.com'
Cc: '[protected]@d2h.com'; '[protected]@d2h.com'
Subject: RE: Delay in product reinstallation

Dear Mr. P Radhakrishnan

In continuation to my trailing mail please find the web link and the screen capture as a proof of the pin code mentioned. This is for your information and necessary update




Regards
Saurav

From: Saurav Banerjee
Sent: Thursday, October 21, 2010 12:04 PM
To: 'nodalofficer.[protected]@d2h.com'
Cc: '[protected]@d2h.com'; '[protected]@d2h.com'
Subject: Delay in product reinstallation

Dear Mr. P Radhakrishnan


I am Saurav Banerjee and I have a LCD satellite TV . I have relocated from Delhi to Pune and want the product to be reinstalled at my new address. I have given the following request but till the product has not been installed with the reason that I have give a wrong pincode for my new address. This is a wrong excuses which is being given for the delay that has occurred for not attending my first request. This is a gross negligence from the company as a Videocon to the costumer I am enclosing all my request numbers and hoping for a prompt action.

My request numbers for my customer ID 1736451 are :

1. 20135461
2. 20597097
3. 20656801

My new address is:

401, ERITHINIYA,
NYATI ESTATE,
OPP. DELHI PUBLIC SCHOOL
MOHAMADWADI
PUNE -411060
MAHARASTRA

Note: THE ABOVE PINCODE MENTIONED IS ABSOLUTLY CORRECT AS THE STATE GOVT. HAS ALLOTTTED THIS NEW PINCODE WHICH IS NOW APPROX. 2 YEARS EFFECTIVE THE OLD PINCODE WAS 411028.


Such big negligence’s and harassment to customers from a reputed brand like VIDEOCON is not expected.

Hoping for a prompt action and response.

Regards
Saurav Banerjee
(M) [protected]

MY 29 INCH COLOR TV GOT DEAD ON 26/9/2010 ,REGISTERED A COMPLAINT AT THE CUSTOMER SERVICE,TECHNICIAN CAME THE NEXT DAY N TOLD THAT PICTURE TUBE HAS GONE N NEED TO B REPLACED.......................
I HAD 1YR AMC TAKEN.....................HE TOLD WITHIN 1 WEEK IT VL B REPLACED BUT SINCE THEN ITS BEEN 1 MONTH ..NO 1 HAS EVER CONTACTED..........EACH DAY WHEN I CAL TO CUSTOMER SERVICE THEY MAKE US CHUTIYA BY TELLNG .....THAT TECHNICIAN VL B COMING THE NEXT DAY BUT NONE OF THE PEOPLE RESPOND...........................

I bought a Vedeocon set VC1425 IMEI No [protected] dt 27.05.2010 which started giving me various trouble including remain hang with regular interval, touch-pad non-responsive, no ringtone, ever since i bought it and one day i got extremely frustrated with it when its key pad became non-responsive and knocked it against my table with broke the lcd.

I went to 2 service stations, one in behala refused to take the set saying that Videocon service is pathetic and they dont want to be a part of it, so i took it to the other station dt 19.08.2010 at M/S Accel Frontline Services Limited where they charged me part amout Rs 579.00 plus service charge Rs 276.00 and assured to deliver the set within 7 working days!

I got a call from Videocon Kolkata in mid of September'10 saying that the lcd part for model VC1425 is not available so they would changed the set with some other dual sim handset which i can go and cleect paying the lcd charge from the service centre. As I bought another set of LG during the interval so i took some time to go to the service centre, but that got stolen on 16.10.2010 as a reason i needed the other set urgentl., But i got surprised when i went to the above service centre dt 18.10.2010, they said they dont have any piece of information regarding the replacement!

It wasted my time, energy, money and caused disappointment! It is pure case of Consumer Forum case where i should go and place a file against such product and its pathetic service!

--
Warm Regards,

Prasenjit Sanyal
Kolkata
M + 91 [protected]