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Daikin A/c

[Resolved]  Daikin A/c — 2 year old a/c cooling coil damaged

I bought diakin a/c on 18th april 2018. 1st year it was working well. 2nd year (2019) we didn't used it much as i was out of town and we also had a desert cooler. This year 2020 now when i have started it, the a/c had no cooling. We asked a technician to visit and he checked and mentioned that the cooling coils are badly damaged and there is complete gas leakage because of this.

Seems that diakin is installing defective/ less durable coils nowadays otherwise how can a cooling coil get damaged within 2 years that too when i have not used it much.

I would request diakin to assist me in this case at the earliest. The a/c was bought for rs 38000+ and now it is damaged within 2 years of purchase.

I have also raised a query via email id [protected]@gmail.com to [protected]@daikinindia.com and currently awaiting their response.
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Aug 6, 2021
Complaint marked as Resolved 
 
3 Comments

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Dear Harsh,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS: / Give a missed call on [protected]
Call Us: [protected] /[protected]
Reply
harshbawa's [Complaint's author] reply, Apr 24, 2020
My email id is: [email protected] and I have already raised a complaint at [email protected]

My contact number is 9654468165

My area is east delhi and dealer will be from Krishna Nagar.

Address: 122-D Pocket C Mayur Vihar Phase 2
Dear Harsh,

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply
Dear Harsh,

We understand that our service team has contacted you and addressed the issue as per your requirement. Further, we assured you that the required service will be catered after lockdown.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]
Reply

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