Daily Cakes — Cake order cancelled but money not refunded

Website: www.dailycakes.in

I have ordered cake for my mother birth on Fec 22, 2022 after checking the delivery pincode. But they cancelled and didnt refund the amount as expected. Not able to reach them ..

ORDER DETAILS:
[protected]----
[Order #40979] (February 22, 2023)
Product Quantity Price
Desirable Choco
Shipping Date:
Wed Feb 22 2023

Time:
12 Pm - 4 Pm

Shipping Address:
Tuticorin

Shipping Option:
Express Delivery

Shipping Price:
0

Message:
Happy Birthday Aachi

Select Weight:
Half KG

Select Choice:
With Egg

1 ₹499.00
Subtotal: ₹499.00
Shipping: Free shipping
Payment method: Credit/Debit Cards, UPI, Wallet, Postpaid, Netbanking
Total: ₹499.00
Note: Happy Birthday Aachi..

CANCELLATION DETAILS
[protected][protected]--

Order #40979 | NSDL | Cancelled
Inbox

Daily Cakes
Wed, Feb 22, 12:37 PM
to me

Dear Customer,

We are really sorry for the delayed response and inconvenience caused to you.

We are really sorry to inform you that currently, we won't be able to deliver the product to your location due shortage of services. Hence, we have to cancel your order and your refund would be initiated within 10-15 working days.

We really apologize again for the inconvenience caused to you.

Kind regards,
Team Daily Cakes
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