Dakshin Haryana Bijli Vitran Nigam — dlf phase 4 transformer issues since june 6 from 10pm to 6 or 8am each day and no or very uninformed response at call centre number

Address: Gurgaon, Haryana, 122002

1. Every night the light goes around 10pm (This is apart from power disconnection during daytime) and comes back around 6am or 8am. When we call the complaint numbers it takes ages to get through... Says multiple times that the number is invalid... Once we get through, we get sleepy agents who have 0 interest in our plight and 9 times out of ten they have no updates. Even when they do... They keep telling us to wait for 30 to 40 mins and we will get a call but we never do. And if we call again and get through... The update is transformer issue and light will come at 6am or 8am. 4th day today and the transformer issues come up only at night... And not during day.

2. We are charged exorbitantly even though we have restricted usage and still we have to sleep without electricity for more than 10 hours each night and also a few hours here or there in the day time.

3. The customer service is disgusting... People dont have information and have zero concern for the clients.

4. If this keeps up... We are definitely taking stern actions.