David Juliet — Washing machine

Address: 600008

Dear Sirs, I had a problem with my washing machine. The on/off switch was not working. I wish to inform you that I have already entered into an AMC with your Korattur Franchisee office for two years. I gave a complaint to the customer care division in the beginning of December 2015. After a couple of days, they sent a technician, Mr. Rajesh from Korattur Office. He was not technically knowledgeable and did not know how to sort out the problem. He brought a wrong switch, but charged us Rs.250/- for the switch. He informed that he would return the next day with the correct switch. He never turned up the next day. But came after two days, though he had brought the correct switch, he did not know how to fix it, he called up his colleagues, but in vain. He informed again that he would bring another technician and fix it up. The next day, he came with another technician, the new technician some how fixed up the switch and went. After few days, I loaded the machine and started the machine, immediately the switch went off, the wire connecting to the plug point got heated up. Worried, I switched off the machine. Again we made another complaint to the customer care division, they sent another technician, he without checking the machine, informed that the current to the washing machine is not coming and to check with our electrician. We called our electrician, who informed that the electrical line connecting the washing machine to the junction box had tripped due to wrong connection in the washing machine. Again we made another complaint to the customer care division, Mr. Satish of the customer care division informed that the problem would be rectified in 24 hours and gave the contact number of Mr. Pandian, Branch Manager, but though we made several calls, it was futile, there was no reply from Mr. Pandian. This process started on 26th of December 2015, again the next day we contacted Mr. Suresh of the Customer Care Division, Hyderabad and briefed him of the situation, he gave the contact number of Mr. Imayavaramban, Area Manager and Ms. Renuka of Korattur Franchisee Office, though they promised to sort out the problem, till date the problem has not been rectified. The door of the machine has been jammed and all my clothes are caught inside the machine for more than two weeks. It is a shock to us to see that IFB is rendering such a degrading service to their customers. We are put into a lot of mental agony and we have made nearly 40 calls to sort out this issue. Today is 8th of January 2016, still the rectification has not been done. If this continues, we are sorry to inform you that we will be forced to take legal action against your company and the franchise. Hope you will understand our situation and ensure that the problem is sorted out by today evening, lest I will be forwarding a legal notice on Monday. Regards/David Juliet