| Address: New Delhi, Delhi, 700019 |
| Website: www.dealsnshopping.com |
Dear Sir,
This is Aditya Dhanuka, a resident of kolkata.
Please refer the caption for my grievance.
I received the first call from this company on 18th December 2015 at 01:26 PM from +[protected].
The caller identified himself as Shiven.
He told me that this is a new website and for brand promotion they are giving away gift items (Ipad, Mobile Phone) to people who buy from their website.
I was not at all convinced on his assertions, and cross questioned him a lot.
However finally I bought a shirt of value INR 999 from their website through Credit Card payment.
The caller Shiven then also told me that I would be getting a confirmation call before 6 PM for my gift. However I did not get any call.
So I called their number back at 05:51 PM. I was told that they would call back and confirm in 10 minutes. The person who identified himself then was Rajiv and claimed to be the sales manager.
yet I did not received any call.
Finally on calling back at 06:46 PM I was told that everyone has left for the day and the office is closed.
The next day on 19th of December I called them thrice on 5:18 PM twice & on 5:31 PM but it went unanswered.
On 21st December I called them on 11:50 AM and was told to call back in some time.
On calling back at 12:12 PM i was told that the confirmation call would be made in 2 hours, before 2:00 PM.
I got no call and again called back on 4:09 PM, and I was told that I would get this call the next day.
However I received a call from their number +[protected].
The called identified himself as Rahul Bajaj from the contest department.
He apologized to me for the delay and again coaxed me to pay INR 11256 to get the gift of INR 48000.
He also gave me a link showing the contest details. - https://dealsnshopping.com/bigbash/index.php
He said a special link is created for my ID which is available under their category of electronics and sub category camera.
The said link only asked for a payment of INR 11, 256 and did not mention any detail. ( The said link is however active even till date. )
The conversation lasted for 58:32 minutes and he coaxed me too much.
Finally I made the payment.
He also asked for my photo ID & Address proof along with a passport size photo
to be mailed to [protected]@dealsnshopping.com.
I did the same immediately.
He told me I would be getting an online confirmation from their website, and that he would back the next day at noon to confirm.
While I got the payment confirmation from my bank I did not get any confirmation from their website nor any call.
Then on 22nd December I called up at 2:30 PM to the number +[protected] which went unanswered.
I dialled their helpline number listed on their website +[protected] to which a person named Rajesh answered.
On giving my details he was least interested in talking further and disconnected the call saying I would be getting a call back.
I did not get any call back and therefore myself again called their number +[protected] at 3:00 PM.
Once again I was said that I would be getting a call back in 5 minutes but nothing has happened.
at 3:34 PM i again made a call and was told that Rahul Bajaj is unavailable at the moment and that I would be getting a call from him in next 10 minutes.
The next day on 23rd December I further received a call again saying that my prize would be processed but I would have to give a nominee. ON providing the said details, they asked me to make a further deposit on INR 17, 000/- as final processing fees.
I on that occasion refused payment and expressly told them that they are just fooling people. I want my refund back. The said executive then mentioned above Rahul Bajaj called me in the evening again, and persuaded me to make the payment arguing that they are very genuine.
When I did not accede to his persuasions, he simply challenged me to go ahead and do anything I could do against them.
They have disappeared since then, and no replies are received on calling them back.
Also I was assured delivery within 3 days, however till date I am yet to received any goods.
The status in their website is also showing as order completed and I cannot at all track my order.
I humbly request you to please once investigate the matter and get me my money back.
I made a huge mistake in trusting these people.
Sincerely request you to save my money from them.
Thanks & Regards,
Aditya Dhanuka.
+[protected]
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