[Resolved]  Dealsothon Online Pvt Ltd. — Promised item and gift not delivered

Address: 100048

Website: FASHIONTHON.COM ; DEALSOTHON.COM

Order details

Order id: 1614
Date added: 17/03/2016
Payment method: credit card
Email: [protected]@gmail.com
Telephone: [protected]

I had ordered iball cobalt oomph 4.7d mobile phone thru fashionothon.com for inr 4, 999/- on 17th march 2016. As a promotional offer and on my online buying rating, they have confirmed that i will get dell inspiron laptop as an assured gift along with the mobile phone.
I am surprised that a courier parcel from dealsothon was delivered to my address in my absence on 24th march 2016. The label on the package is printed as "lotto combo" + assured gift "mont blanco suit length.
These are not as per my order which i had informed over phone and also i was informed that to the executives, sumit, puja and rohit. Also, the assured free gift was dell inspiron laptop and not the stupid mont blanco suit lenght.

My order was for asus zenfone go or iball cobalt oomph 4.7d.
I have not opened the package and it is lying as it is. You may have the same picked up and refund the amount to my credit
I have been in touch with the fashionothon executives (Puja, pari & pankaj), floor manager (Sweta & jyothi), assistant manager (Ankit), they are now telling me to pay an additional inr 5, 000 to get a mobile phone as they dont have mobile phones in their offer list. These executives misguided me and cheated with my money.
When i had claimed refund, they informed me that it is not possible and i have to take what they provide. The executives sumit, deepak and rohit are avoiding my calls eversince and allowing the ladies to speak to me. This company is atleast speaking to me everyday though they are not able to fulfill their promises.
Take stringent action and make them to refund double the amount to my credit card account for failing to honour their promises while taking the order and the payment from the customers.