| Address: Mumbai City, Maharashtra, 110076 |
| Website: www.woodysfurniture.in |
Complaint against:1. Mr. Ashraf Shaikh, www.woodysfurniture.in, 84/670, motilal nagar-2, Link Road, Goregoan West, Mumbai, Maharastra, India, Pin- 400090
Telephone: +91 [protected],[protected], [protected]
Email: [protected]@gmail.com, [protected]@woodysfurniture.in, [protected]@woodysfurniture.in, [protected]@woodysfurniture.in
2. The Principal Nodal Officer, Standard Chartered bank,
Customer care unit, 19, Rajaji salai, Chennai -600001
Tel:[protected]
E.mail: Principal.[protected]@sc.com
Dear Sir, I happened to place order on www.woodysfurniture.in for 4 Nos book self on 7.5.2017 for rs. 37, 000 by online payment through my standard chartered (VISA credit card) no. [protected]. They lured me by stating in their website that they offer 60% discount and on top of that they also offer various slabs of additional discount to new customers on purchase of their furniture, say if the invoice value exceeded Rs. 40, 000/-, additional discount of Rs. 5000/- will be given. Further, the vendor’s website stated that the offer is valid till 7th May, 2017 midnight only. Therefore, I hurriedly placed order for 4 Nos books self- Aiza-book, shelves-in-brown, Wenge Finish on 7th May, 2017 by paying Rs. 37, 000/- from my standard chartered (VISA credit card) no. [protected] vide order no.[protected], invoice no.[protected] dated 07/05/2017. The address of the vendor is Mumbai, while place of payment processing as per my credit card statement is Gurugaon, which again is quite suspicious. The specifications offered were that the book self would be of teak wood.
Then on 8th May, 2017, I visited their website and found that the offer of 60% discount and additional discount with slab amounts is now available for 8th & 9th May, 2017, like this the new dates (Refer Annexure -1) are announced to seduce and trap 1st time viewers/customers. Their communication of discount upto so and so date is un-fair trade practice as this is a regular feature or we can say their seductive planning / fraudulent modus operandi just to fool the new customers like me and many others. Seeing this, a suspicion arose in my mind and began to realise that the discount and additional discount offered by the vendor is not genuine, rather the limited period offer is only to hasten the purchase decision of the buyer and additional discount to new buyers means to trap new people because the old customers already have huge grievance with this vendor and have termed them as fraudster as per reviews available in the net.
Therefore, I informed within 24 hours of placing the order i.e on 8th May, 2017 that I want to cancel my order since I did not want your product as per the said order. On my request, www.woodysfurniture.in had rightfully cancelled the said order on 9th May, 2017 under due intimation to me and informed me, basis my iterated emails, on May 11, 2017 that my refund will be made within 7 working days. Again on 15th May, 2017, they informed me that my refund will be done by 16th May, 2017 for sure. After that, I had sent you several reminders seeking the reference number of the refund made by them to which they have chosen to keep quiet, for reasons best known to you.
Accordingly, I informed www.woodysfurniture.in vide my e-mail on 15th May, 2017 that any further delay after 16th May, 2017, in making the refund at your end, will be held to be illegal, and shall also make them liable to legal and other consequences as per all the applicable Indian laws. That w.e.f. 17th May, 2017, that they shall become liable to any legal or other remedies that I may seek.
The industry norm for refund to the customers in the case of cancelled order is as follows:
1. By amazon.in: within 5 days from the date of cancellation.
2. By flipkart.com : almost credits the amount in the customer’s account immediately after . cancellation.
In view of the above, they have exceeded the time for making the refund not only with regard to other online vendors like amazon or flipkart but also exceeded the time sought by them for refund till 16th May, 2017.
On 14 th May, 2017 the vendor, unilaterally, acting fraudulently informed me that my order is in processing status, I objected to that vide my mail dated 15.5.2017 and asked them about refund to which they replied over email on 15.5.2017 itself that my refund will be done by 16.5.2017 for sure. But they have failed to refund my amount as yet. Again on 20th May, 2017 they committed the same mischief as 14 May, 2017 that my order is in processing status to which I have again protested vide my email dated 21.5.2017 to which they have chosen not to reply for reasons best known to them.
Further, I had also informed standard chartered bank that it is their duty to protect my interest against such fraudulent vendors who are not refunding my amount for order cancelled by me as I do not want their product.
As advised by bank, I had blocked my card on 8th May, 2017 itself and lodged a dispute for the aforesaid transaction of rs. 37, 000 before claim by the vendor-www.woodysfurniture.in. The banker promised me several times on 8th May, ...15th May during conversation with Mr. Priya and assurance by head.[protected]@sc.com vide their email dated May 17, 2017, that temporary credit, would be given within 2 working days/ in the next statement but no temporary credit has been given as yet. i am put to un-told suffering because of this also i.e the disputed transaction of rs. 37, 000. Further, as advised by bank, I had submitted Dispute declaration form (DDF) on 9th May, 2017 and sought their advise whether another DDF has to be filled up, as new cause of action had arisen as per the various items in your Dispute Form. Since I did not receive any reply from your end, I filled up the Addendum to Dispute Form of 9th May, 2017 on 19.5.2017. I also raised complaint with principal.[protected]@sc.com to which no reply is received as yet. I called your principal nodal desk on 19th may, 2017 vide reference no. 6482386, to which also no resolution is received as yet. Now I am very much disturbed. If timely relief is not provide, I run a huge risk. Kindly look into it so that I can live in peace.
I seek your protection from aforesaid fraudulent vendor-www.woodysfurniture.in. Kindly help, please. I am at risk and you can only help me.
Delhi Police customer support has been notified about the posted complaint.
Attached passport herewith named Peter Harry lies in New Delhi according him he lies in 55 LODI ESTATE NEW DELHI, INDIA/ THE BRITISH EMBASSY LODGE IN NEW DELHI, INDIA. form March 2017 to April 31.
He use [protected] number.
He is fraud and he hack me and take money from me fro the name of laundry.
Udaya Singh Bohara
Nepal