Delhi Police — challan related issue

Address: 110062

On 09/oct/2019 i have been caught for left turn cross which was not free (Mandatory sign). I agreed to that and ask them to make the challan. They made challan and told me you will receive the link for payment. I have not received any links they have taken my driving license also. I have also mailed the virtual court but still no reply. Also i went to tis hazari court but my problem is not resolve. The traffic police helpline also not working, totally helpless.
Challan no. Dl[protected]
Vehicle no. Dl3scr9752
Mob no. [protected]