Delhi Police — fraud of rs 9699 by amazon

Address: New Delhi, Delhi, 110010

Sir on 26 SEP 18 I received two orders from Amazon (jacket and shoes) the total billing amount was Rs 3032. At around 1043am on 26 SEP 18 the delivery boy Amazon swiped my card twice. On asking why u had need to swipe my card second he replied there is some network issue. Then I collected my orders and went inside my office. After 7 minutes I got messages from HDFC bank that Rs 9699 and Rs 3032 has been deducted from my account by Amazon delivery agent. However the actual billing amount was Rs 3032 only. Whole scene has been informed to Amazon customer care on the same day. They accepted the deduction of Rs 9699 and assured I will get refund of Rs 9699 within 10 days. On contacting 1oth day Amazon were unable to refund the amount. And again asked for 3 days . After 3 days they again didn't refund my money. I contacted Amazon money times but the response was very poor.
Sir I am working in India Air Force. I am risking my life to earn bread. I have hard earned money.
In view above incident I wish lodge FIR against Amazon.
Sir kindly look into this matter.
Thanks