Delhi Police — Fraudulent bank transactions

Address: M-503 Dharma Apartments, I.P. Extension, Delhi - 110092

I am Guruswamy Natarajan

I got an SMS from phone number [protected] towards KYC details and regarding payment of MTNL dues. Today 12th July 2021 forenoon, while I was making the payment of rupees 13.90 initially through citi bank credit card, I was told that it has not gone through and use another card. Thereafter I used UCO bank credit card which also the caller said has not gone through. Thereafter I used my SBI online account. Thereafter I was asked to go through some apps for updating the KYC.

The caller was unnecessarily delaying me from confirming the details so I became suspicious and disconnected the call. Thereafter to my utter shock I found messages for various transactions which have not been done by me. The details are as under.

From my Savings Account in SBI, IP Extension Branch with Account No. [protected]. There have been two fraudulent transactions today (12th July, 2021) viz. Rs.25, 000 and Rs.20, 000.
Meanwhile I have blocked my online account. In fact, I do not have SBI Yono app.; nor do I have an ATM card from my SBI account.

The message received by me states that there has been Yono cash withdrawal (Ref. No. 961591) and Rs.20, 000/- and another transaction of Rs.25, 000 (IMPS Ref No.[protected].

Similarly in Citibank credit card [protected], four fraudulent transactions totaling about one lakh have been made as confirmed from citibank. In fact I have received only one message for a transaction at mobikwik for Rs 27, 457.38

Likewise, from my UCO bank Debit card Number [protected] a sum of Rs 16, 600 has been withdrawn.

Thereafter, when we contacted the number claimed to be MTNL customer care, nobody picked up the phone. I have already blocked my citibank card and SBI account and also informed them of the fraudulent transactions. UCO bank supreme court branch has informed that only with police complaint they will look into the matter.

These transactions were not done by me. Hence I am disputing the same. Kindly investigate these fraudulent transactions and help me in getting refund of the amounts from the banks concerned.