Delhi Police — wrong e-challan received

Address: GTB Enclave, Pocket, New Delhi, Delhi, 110093

I have been issued an e-challan (Challan no. Dl[protected] & vehicle no. Dl14cc5236) on[protected]:37:29 for jumping chirag delhi redlight claiming document impounded : registration certificate.

It is a false claim as i have the rc of my car with me first of all and second i didn't visit chirag delhi on 16th nov, 2019.
It was my sister's marraige in rohini. We were staying at a place in sector 16, rohini. There is no way i can get to chirag delhi. Also, the e-challan has no images to prove this. But i do have google maps who tracks my travel.
I have already tried sending an email to the provided email id of the officer nathu singh[protected]@dtp.in). Information is shared in the e-challan.

Please let me know if i can do anything to gete this cancel or removed from my dl profile.

Thankyou for reading this.
Manica