Dena Bank — education loan interest subsidy

Address: Allahabad, Uttar Pradesh, 211001

Hi Team,

I took an educational Loan from Dena Bank Rambagh Branch Allahabad Uttar Pradesh in the year[protected]. There is a scheme called Central Interest Subsidy Scheme for reimbursement of Interest paid on the Laon. But the Bank failed to Claim the Interest from the Central Govt.
I have been running behind for this from past 5 years. The Branch from
where I took the Educational Loan always give false explanation
together with the Head Branch Lucknow office. I have always been
dropping Emails to them but no reply.
In 2015 when I got to know that the Government has forwarded the
deadline for the Bank to claim the subsidy again my Father went to the
Dena Bank Rambagh Branch and submitted the Income certificate after
that also the Bank failed to Claim the same from there end. I have
attached the proof also which clearly states that my father submitted
the document on 15 September 2015 which comes before the Deadline. The
Document attached is from the Head Branch Lucknow.
I have always been submitting my Income certificate to the Bank but
still they failed to Claim.
Its totally unacceptable and done cheating to me. They haven't done
there Job anytime and neither take the Responsibility of the same.
Please HELP !!