Dena Bank — pension not deposited since one year

Address: Vanker vas. Po kantharia., Anand, Gujarat, 388307

My old mother MAKWANA MADHUBEN ISHWERBHAI is pension holder of railway. Her pension account[protected] is in Dena bank Asodar Ta Anklav Dist -Anand
Bank code is BKDN0220530.
Her pension is not deposited since long. We already submitted all require documents and given thumb scanning for living proof three months back. We had given complain NO DBEB[protected] Through DENA BANK Asodar.
We had received tax message on 11 th June as our complain has been resolved. But pension has been not deposited in account till date. We don't know without problem solving how can bank is sending resolved message?
You are kindly requested to solve our problem.
Thanking you,

Your faithfully,

Pravin I Makwana