Dena Bank — Transaction failure but amount debited from account

Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Website: denaiconnect@denabank.co.in

Dear sir/mam,
I had transferred some of amount from my dena bank a/c. (Through mobile banking) on dt.28.10.16 to other account. I received a transaction failure massage but amount sill not refunded in my account.
I had visited my branch about ten times but they did not solved my problem. They said that please contact with dena iconnect we can't do anything at our end. I also contact with dena iconnect through email but not getting any reply. Please go through attached scan copy of my account statement and do the needful.
Regards,
Amit kumar mishra
A/c.[protected]
Mob. [protected]