Desun Hospital And Heart Institute — Suffering from failure of hospital authorities and treatment reports.

Address: 720, Eastern Metropolitan Bypass, Golpark, Sector I, Kasba, Kolkata, West Bengal 700107

My patient Mr. Kesto Das last 06/09/2021. At 23:15 PM at Desun Hospital (720, Eastern Metropolitan Bypass, Golpark, Sector I, Kasba, Kolkata, West Bengal 700107) was admitted under ESIC Kolkata, JOKA and on 13/09/2021 he was discharged from the hospital. Other tests including holter monitoring are done while my patient is in the hospital. But on the day of discharge I was not given any Holter monitoring report. Dr. Sanjib Kumar Patra saw the report from Hospital lab and left it depending on him. I found out from Desun hospital and at the time of discharge he called me hospital authority and signed all the documents saying that all reports will be given from billing counter on next OPD booking day. 22nd September, 2021 I came to the billing counter and wanted to see the due slip of my patient Holter monitoring report but I was not given any due slip by the hospital, so they see all the documents and send me to the reception from there I am sent back to the billing counter here I was asked to sit for 10 minutes and then after 25 minutes I went and when I asked you to sit for 10 minutes you were told that you are being prepared. In this way my sick patient was kept sitting for more than 2hours. My patient feels sick on an empty stomach and cannot take medication. I felt very upset and had a very bad experience with Desun hospital.
Was this information helpful?
No (0)
Yes (0)
DESUN Hospital And Heart Institute customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DESUN Hospital And Heart Institute
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    13
    Pending
    0
    Resolved
    1
    DESUN Hospital And Heart Institute Phone
    +91 86 9772 1124
    +91 83 3403 1345
    DESUN Hospital And Heart Institute Address
    Desun More, Kasba Golpark, EM Bypass, Kolkata, West Bengal, India - 700107
    View all DESUN Hospital And Heart Institute contact information