[Resolved] Dewan Housing Finance Corporation [DHFL] — no clarity about my existing home loan

Dewan Housing Finance Corporation [DHFL]

[Resolved] Dewan Housing Finance Corporation [DHFL] — no clarity about my existing home loan

S Sundeep82 May 10, 2020

Dear sir I took a home loan from dhfl august 2018 and after some time dhfl has transferred my loan in india bulls regarding which i have received the email as well letter from india bulls at much higher interest rate inspite of that i kept quite and when i called on the dhfl customer care they are not working and after that i approached their branch in netaji subash place then they told me the same thing that your loan has transferred in india bulls so you to contact to india bulls for further queries. In march 2020 the emi has deducted from my bank and then after that there was lockdown was started due to covid-19 after that moratorium was given by all banks i. E a relaxation of emi for next 3 months. In april i have contact india bulls to option moratorium and also i have received the confirmation from them. Suddenly on 13.04.2020 i had received a message from dhfl that your emi will be debited from your account on 15th april2020 regarding which i had send an email on 13.04.2020 to them against which i have received an email from dhfl on 24.04.2020 in which they mentioned the same thing to me that your loan has transferred to india bulls. Now today (10.05.2020) i have received an email from dhfl that your emi has bounced on 15th april.2020 and now you have to pay the bounce charges as well penalty No now i want to file a legal complaint against dhfl. Regards Sundeep arora [protected] Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint. May 10, 2020 Updated by Sundeep82 Dear team My complaint is not yet resolved. May 11, 2020 Updated by Sundeep82 Dear Customer, there will be a delay in presentation of your EMI through ECS for the month of May'20 of DHFL Loan a/c. 00001598 as per Lockdown due to COVID-19. We will inform you the possible debit date shortly. Kindly keep your bank account funded. This is the message i have received today from Dhfl which result that they hit the emi in my account which will again bounce and the charges of 440/- will debited from my account. I didn't understand one thing that if i have given the request of moratorium option to india bulls as well as dhfl then why they are sending this type of message to me. Verified Support May 28, 2020 Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear Customer, We have forwarded your query to the concerned team for resolution and they shall revert to you soon. Regards, Team DHFL
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Sundeep82

May 11, 2020

Dear Customer, there will be a delay in presentation of your EMI through ECS for the month of May'20 of DHFL Loan a/c. 00001598 as per Lockdown due to COVID-19. We will inform you the possible debit date shortly. Kindly keep your bank account funded.
This is the message i have received today from Dhfl which result that they hit the emi in my account which will again bounce and the charges of 440/- will debited from my account.
I didn't understand one thing that if i have given the request of moratorium option to india bulls as well as dhfl then why they are sending this type of message to me.

Dewan Housing Finance Corporation [DHFL] Customer Care's response, May 28, 2020

Verified Support

Dear Customer,

We have forwarded your query to the concerned team for resolution and they shall revert to you soon.

Regards,
Team DHFL