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Dewan Housing Finance Corporation [DHFL]

[Resolved]  Dewan Housing Finance Corporation [DHFL] — pradhan mantri awas yojana. clss not given

My name is krishnat tanaji patil. my dhfl loan code is 00009197. i have taken loan from your navi mumbai branch. and applied for pmay on 13th aug 2018. but till date subsidy not received. when im calling to customer care, they only neglecting to give proper answer and telling me to submit the documents. when i applied for pmay that time i have submitted the documents. now they are demandig the documents where i lived on rental and of my home town documents which is already on my fathers name. i have submitted the same on [protected]@dhfl.com. but they never informed me to submit this document earlier and now 5 months gone they required this documents. so as per the requisted documents are mailed to the dhfl. but stilll no result. means they are only delaying the process purposely and not submitting the documents to NHB.
my email id is [protected]@yahoo.co.in
and phone number is [protected]
please let me inform that my pmay subsidy is going to sanction or not.
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Mar 8, 2019
Complaint marked as Resolved 
PMAY IS NOT GIVEN YET. BUT THE COMPLAINT HAS BEEN RESOLVED, HOW IS THIS POSSIBLE, I HAVE NOT GOT ANY BENEFIT FOR THE SAME. THEY MAILED ME TELLING THAT YOUR FILE HAS BEEN FORWARDED TO NHB BUT ONE MONTH PASSED NOT GOT ANY BENEFIT NOT GIVEN ANY NUMBER TO TRACK THE SAME, FOR PMAY STATUS IM UNABLE TO FIND THE DETAILS. SO IM CONFUSED THAT WHAT IS GOING TO HAPPEN, VERY DISSAPOINTED, NOT GIVING THE BENEFIT OF PMAY. NOW THE 7 MONTHS COMPLETED AND NOT GOT THE BENEFIT. PLEASE LOOK INTO THE SAME. AND CONTACT ME IF ANY CLARIFICATION NEED FROM MY SIDE. THANK YOU
Dewan Housing Finance Corporation [DHFL] customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear krishna,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
Team DHFL
Jan 22, 2019
Updated by krishnapatil1986 HAVE YOU COMPLETED YOUR 72 HOURS OR NOT, I HAVEN'T GOT ANY RESOLUTION OR ANSWER FROM YOUR SIDE. ARE YOU GOING TO SOLVE MY PROBLEM OR NOT.

YOU ARE JUST COPY AND PASTE THE SAME ANSWERS TO EVERY COMPLAINT LIKE IT IS AUTO GENERATED ANSWERS FROM THE COMPUTER. ARE YOU RESPONSIBLE TOWARDS CUSTOMER OR NOT.

YOU HAVE TAKEN 5 MONTHS TO SUBMIT THE FILE TO NHB NOW ALSO YOU WANT MORE TIME. I WANT TO KNOW HOW MUCH TIME DO YOU WANT MORE.

OR YOU ARE GOING TO SUBMIT MY FILE AFTER COMPLETION OF MY LOAN PERIOD OR WHAT.
Verified Support
Jan 25, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear krishna,

We have forwarded your query to the concerned team and they will surely connect with you soon.

Regards,
Team DHFL
Jan 31, 2019
Updated by krishnapatil1986 PATHETIC, NO ANSWER FROM YOU. ONLY YOU ARE TELLING FORWARDED, FORWARDED, FORWARDED AND CONTACT YOU, CONTACT YOU AND CONTACT YOU. BUT NOTHING DOING ANYTHING.

I THINK IF YOU DONT NEED ANY CUSTOMER WHY ARE YOU IN THE MARKET? TO ONLY EARN.

THIS IS YOU BIG DREAM CONCEPT. APANA GHAR LENE KA SAPNA DEKHO.
Verified Support
Feb 05, 2019
Dewan Housing Finance Corporation [DHFL] Customer Care's response Dear krishna,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on[protected] or email us at [protected]@dhfl.com.

Regards,
DHFL Team
Mar 10, 2019
Updated by krishnapatil1986 PMAY IS NOT GIVEN YET. BUT THE COMPLAINT HAS BEEN RESOLVED, HOW IS THIS POSSIBLE, I HAVE NOT GOT ANY BENEFIT FOR THE SAME. THEY MAILED ME TELLING THAT YOUR FILE HAS BEEN FORWARDED TO NHB BUT ONE MONTH PASSED NOT GOT ANY BENEFIT NOT GIVEN ANY NUMBER TO TRACK THE SAME, FOR PMAY STATUS IM UNABLE TO FIND THE DETAILS. SO IM CONFUSED THAT WHAT IS GOING TO HAPPEN, VERY DISSAPOINTED, NOT GIVING THE BENEFIT OF PMAY. NOW THE 7 MONTHS COMPLETED AND NOT GOT THE BENEFIT. PLEASE LOOK INTO THE SAME. AND CONTACT ME IF ANY CLARIFICATION NEED FROM MY SIDE.

THANK YOU
 
2 Comments

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Comments

Sir My name is Karamjeet Singh loan code 2497...Please tell me when you will start part payment
Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Jan 18, 2019
Verified Support
Dear Karamjeet,

We have forwarded your query to the concerned team. However, request you to share your email ID and mobile number to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Feb 4, 2019
Verified Support
Dear Karamjeet,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Very pathetic experience it's been more than a year until now didn't get PMAY Subsidy from DHFL. In between they ask for rental agreement and electricity bill of our previous rented flat which I was submitted through email and also by visiting to the branch. But unfortunately always getting the same answer that the case is in process will go in the next submission lot, I am tired by visiting to the branch and taking follow up in the mail again and again. Requesting someone do the needful for it.

Loan Code : 00014483
Application No. 01718756

From: Jatin Gupta
Mobile No. : [protected]

Reply
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 9, 2019
Verified Support
Dear Jatin,

We have forwarded your query to the concerned team. However, request you to share your email ID to help us trace your issue and resolve it at the earliest.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
Team DHFL
jatingupta16's reply, Apr 13, 2019
My email address is [email protected]
Dewan Housing Finance Corporation [DHFL] Customer Care's response, May 6, 2019
Verified Support
Dear ‎Jatin,

We understand that our team has connected with you & has addressed your concern. Kindly acknowledge the same.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team

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