DG Shipping — Generation of SID number

Hello dear, this is Surya prakash indos number 18AL1141 and SID application number is 288282 .
It's been already 12 days and website still showing in application status that your SID has been issued and it's forwarded for printing. In website it's showing that the number will generate within 10 days and we will got notified through SMS in phone number and in email also within 10 days but it's already 12 days and I am still waiting for their response. Even now without SID you cannot apply for STCW refresher courses. Totally waste of time money and resources of the applicants. Please try to provide my SID number today so that I can go for my STCW courses as well. thanks and regards.