[Resolved] Dhamaalshop.com — Company no response and no delivery but i am paying money

gokarneswar1995

from Bengaluru, Karnataka

Sep 6, 2016

Address: 521137

Website: dhamaalshop.com

Dear gokarneswar,
Thank you for placing an order with www.dhamaalshop.com.

Use the coupon code 758075 & get 250 cashback on branded deal category only.

We are processing your order and will let you know through email when we ship the same to you. The email will also include your courier tracking id and link to help you track your order.
If you have ordered more than one items, we may deliver them in more than one shipment (At no extra cost to you).
For further queries regarding the order placed, you can call us at [protected] (24x7) or you can email us at [protected]@dhamaalshop.com.

Please find below your order information:

Date[protected]:06:24

Shipping address
Gokarneswar v
4-149/1, karmika nagar-2
Vijayawada, 521137
Andhra pradesh, india

Billing address
Gokarneswar v
4-149/1, karmika nagar-2
Vijayawada, 521137
Andhra pradesh, india

Items ordered:

Luck by chance smartphone offer with honor, intex, samsung inr 2, 655.00 each

Subtotal : inr 2805.00
Shipping : inr 150.00
Discount : 15045.00

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Nov 4, 2016

Complaint marked as Resolved

DhamaalShop.com customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by gokarneswar1995 I have the money by using debit card but

Verified Support

Oct 04, 2016

DhamaalShop.com Customer Care's response Dear Customer,

This is in regard to your order which you placed with our company Dhamaalshop.com.

We sincerely apologize to you for the delay in delivery of the products. Due to irregularities in the manufacturing department this inconvenience has been caused to you. Your’s order is Cancelled and yours amount get refunded through a bank. We are also flooded with a large number o[censored]nexpected orders this that month and all this has led to this delay. If you have still not received amount we request you to please visit your nearest branch along with the details which you have received while placing the order and request you to raised the charge back sheet the bank will refund your amount with in a TAT.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs to make much better business for ours valuable customers.

Thanks & Regards,
Govinda B B K
Dhamaalshop.com
Customer Care Team
+91 [protected]