Dhamaalshop.com — Order no 1194 is not delivered till yet while placed the order on[protected]

Address: Address: Vivekanand Park, New Pataliputra, Patna - 800013

Dear Sir,
I would like to request you i ordered boAt Rockerz 400 Bluetooth Wireless On Ear Headphones With Mic With Upto 8 Hours Playback & Soft Padded Ear Cushions(Black/Blue) × 1 in ₹499 on[protected].After then till yet this product is not delivered at my address. If i try to follow up with them they assist oder will deliver as per delivery policy .So I want to know what is this website delivery policy, while already 15 days more has spent despitely didn't get the product. Kindly do the needful.